Less Can Be More

A few weeks ago, this video stood out to me because of Cameron Smith’s reaction to he and Jonas Blixt’s win at the 2017 Zurich Classic. He said nothing—yet he said so much. It’s the power of raw emotion.

It’s amazing how many leaders we work with who put up a shield and don’t share emotion–and should. My role is to empower them to feel confident in showing their emotions—they’re so influential when they do.

As people, we constantly feel like we have to fill the air with words or cover up how we really feel about something, but great communication is all about being consistent. If you feel it, show it! It’s as simple as that. Showing how you feel is your ticket to real authenticity and vulnerability.

Too often, people think they shouldn’t or can’t share their world with others—and that includes their emotions.

There are extremes to this, though. Like, John Boehner.

When I started working in communications, I was coaching a leader who started crying when he was talking about the impact his kids made on him. It was a touching moment, and it’s something I’ll never forget. Even now, I would go above and beyond for him because of his authenticity and the vulnerability that he shared with me on that day.

Who are the people that you feel most connected to? I’m betting that it’s those who share more—because sharing emotion matters. Often, even more than words.

Iron Sharpens Iron

News flash! Ignorance is not bliss. It’s amazing how many companies, organizations and teams there are these days that don’t give each other feedback. Feedback is critical to being a better communicator. Too often, leaders don’t take the time to ask for feedback and they never get better. But iron … Continue reading

Team in Training — for Communication

I’m guilty of waiting to floss until the day before my dentist appointment. Last minute rush to fix what needs to be fixed. I’ve spent the last few weeks at different company kickoffs, product rollouts and industry conferences to do a quick “floss” before they go live. But as my … Continue reading

Don’t Be A Pushover

If you ask most leaders or decision makers, they’ll tell you that they prefer not to surround themselves with ‘yes people’. Instead, they want to be challenged. Leaders want to know that critical thinking has been put into decisions—and that there’s value coming from the other side of the table. … Continue reading

Are We Defensive In How We Communicate?

When is being on your heels a good thing? And by that, I mean, being defensive. We’ve all seen it before in sports, most recently in the Super Bowl. One team is up, and then there’s a momentum shift and the tide turns. I’ve had sleepless nights while coaching my 4th … Continue reading

Yada Yada Yada

There is so much focus on the importance of storytelling in business. From brand to leadership to managing client relationships, storytelling has become the “silver bullet” for how to approach something better. This post is not about when or why to tell a good story. Instead, I want to call … Continue reading

Tail That Wagged The Dog

“Why does a dog wags its tail? Because a dog is smarter than its tail. If the tail were smarter, it would wag the dog.” I remember in ’97, when the movie ‘Wag the Dog’ came out—it got me thinking about things or people that control things, who really shouldn’t. … Continue reading

Top 10 Communication Moments of 2016

What a year. The Olympics. A Presidential Election. So much noise this year – a colossal communications cacophony. What, then, stood out? The moments. With such a divisive political, economic and social landscape this year, we found that people heard what they wanted to hear, and we also felt it … Continue reading

Connecting Matters to Sell…and to Influence

As we ramp up next week’s reveal of our annual Top 10 of 2016, it’s always an interesting effort to trim and tuck to make the list as robust and complete as possible. We consider memorable moments, and we also think back about the people who have influenced us. This … Continue reading

Baader-Meinhof Phenomenon

It’s a term that doesn’t get used often, although we all talk about it quite often. You know someone who bought a car or was thinking of buying that car. Then all of a sudden, they see the same car all around them and wonder what happened? That’s Baader-Meinhof Phenomenon, and it … Continue reading