"Holding eye contact works best for 7 to 10 seconds in a one-on-one conversation, and for 3 to 5 seconds in a group setting, says Ben Decker, chief executive officer of Decker Communications, a San Francisco-based training and consulting firm. Mr. Decker, whose company has been in business for 34 years, says that people who avert their gaze too soon, or avoid eye contact altogether, are often seen as 'untrustworthy, unknowledgeable and nervous.'"

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