"In general, the rules are the same for listeners as they are for speakers. It is usually best to maintain eye contact for 7 to 10 seconds, then look away briefly, to avoid making your conversation partner feel as if you are staring her down, says Kelly Decker, executive vice president of Decker Communications, a business-communication training company based in San Francisco, whose clients have included Charles Schwab, Pfizer Inc. and Yahoo."

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