Q4 is here, and the pressure is on. We need to communicate clearly and effectively to achieve our ambitious 2024 goals, develop solid plans for next year, navigate the election, hold performance reviews, and be prepared for any potential organizational changes. As Susan Scott points out in Fierce Conversations, “Some things will be difficult to talk about because the fix isn’t easy.” However, avoiding issues is no longer an option. Not addressing change or unknowns promptly can cost you money, your top talent and so much more.
When faced with a high-stakes communication scenario, try this:
Prepare: Even if you only have a few minutes, preparing can make a significant difference for you and your audience. Prioritize your listener’s perspective, clarify the “why” behind your message, and provide actionable steps. At Decker, we refer to this as the “cornerstones” approach. If you’re not familiar with this transformative preparation technique, be sure to check out our course.
Get Curious: Curiosity does not require having all the answers. When we embrace curiosity, we create opportunities for growth and fuel innovation—essential elements when navigating change within your organization. Approach uncertainty as a chance for discovery rather than something to be feared. By modeling curiosity, you set a standard for your team to follow. This approach transforms tough conversations into opportunities for partnership, encourages open dialogue, and cultivates an environment where every voice is valued.
Starter Phrases that Lead with Curiosity:
- “I’m curious about….”
- “Tell me more….”
- “I’m wondering….”
- “Help me understand….”
Bottom line: As we head into the remainder of the year, effective communication will be more crucial than ever. The worst action you can take during a high-stakes scenario is to remain silent. You may not have all the answers, nor will you be able to solve every problem. However, by modeling curiosity, you empower your team to engage and explore challenges together, ultimately fostering a more collaborative and positive workplace environment.
If you’re unsure where to begin, join us on November 8th at 10:00 AM Pacific / 1:00 PM Eastern for Dive In With Decker: Communicating in Turbulent Times.