A confluence of forces has changed all of our worlds overnight. Most leaders and their companies have been sprinting fast in a robust corporate world and just smashed into a brick wall. How do you communicate THAT?
That’s our business, and at Decker, we are communicating directly to our employees the harsh realities, as well as the opportunities. And though we are going virtual, and recommending our clients go more virtual, we are also finding that what we think will drive us farther apart – can actually bring us closer together.
So a few tips here, and we’ll have more in future days. But call us – this is too important a time to communicate well, fast and often, to not have specific advice and consulting for your company and your leadership with your ever-changing business climate!
Communicate often. To employees and clients. To be clear is kind. And since the events of coronavirus, travel bans, stock gyrations and opinions on all of these things are changing daily, be clear often where you stand as a leader.
Communicate the ‘why.’ The curse of knowledge strikes again, for what might be clear to you and your leadership teams will not be clear to everyone else. Employees and clients.
Communicate virtually. For the near future, travel and in-person meetings are in chaos. So use Zoom, Skype, and Webex – but use it well. Get consulting and coaching on how to use it, and the best techniques. We blogged on it here and here in past – and it’s even more important for leaders to be confident in these times of uncertainty. Take these moments as new opportunities to influence and connect – and make it an experience.
Keep in mind that when remote, it’s harder to keep the attention of the audience – whether one or one thousand – so all of the principles we coach and teach are even more important.
Call me (415-543-8100) and I’ll set up a Zoom call with you.
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“Oh, did you get your hair cut?” I say this all the time. In my mind, it’s clear as day that I’ve just given a compliment. But to the person listening, it leaves a lot of doubt and lingering questions. Does he like it? Does it look good? Did I … Continue reading →
Back when I was working in the Sales Consulting world, I started saying, “There exists a contradiction in,” instead of, “There is” – because I heard someone else say it. A classic foible of those fresh out of business school. Perhaps that’s why we got a laugh out of this … Continue reading →
At some point we’ve probably all had that smart aleck in our life who asks if we know how to spell “assume.” For me it was an old boss in the telecom world. Any time I used the word “assume” in a sentence – even if nothing had gone wrong … Continue reading →
What does the commonly used buzzword customer loyalty mean to you? Think about a company or organization to which you are a frequent and loyal customer. What makes you return? What makes you talk about it to other people? Please answer in the comments! In this week’s video blog, I bring … Continue reading →
Could someone have played buzzword bingo during your last pitch, team meeting, or presentation? Employees in the video below definitely could, enduring a rah-rah talk about “goal-oriented, disruptive, Web 3.0” nothingness. Jargon gushes out of us like water from a busted fire hydrant – when will we shut off the … Continue reading →
A cute white puffy cloud – like the kind you used to draw next to the smiling sun in Kindergarten. But rather than find it on your child’s artwork, these days you’re more likely to see it right smack dab in the middle of an insanely complex technical diagram (the … Continue reading →
I’ve been traveling quite a bit lately (actually sitting on an American flight to Chicago as I write), and I’m finding the airlines have some serious work to do in their communications. Let’s start with the behavioral side (the part that we hear and see as someone is speaking to … Continue reading →
There’s been a lot of unfortunate controversy among communication professionals about Professor Albert Mehrabian’s oft quoted research (below). It’s good to have discussion though, for his research has altered the communicating landscape and has helped to get people out of the ‘curse of knowledge.‘ Here are my thoughts and personal … Continue reading →