A few times a week, I endure a rigorous indoor cycle class where all I want is a decent workout. As a communication junkie, what I’ve noticed (and that bugs me more and more) is the use of “I” language. Now, I get that we all learned the importance of … Continue reading
When I returned to work after having my first baby in 2008, I asked where the nursing mother’s room was. I was informed that there wasn’t one. When I persisted, I was told I was the first woman ever to ask. In 2008. Over a decade later, women still face … Continue reading
When I was a kid, my family moved around a lot. Each move heralded life-changing transformations and experiences. Our first big move came with the Sandinista Revolution in the late 70s. Leaving Nicaragua and settling in Mexico City was the most exhilarating experience of my childhood. And, as our new … Continue reading
The Boardroom was the U.S. Senate Committee Hearing in 1969 as Chairman John Pastore was investigating whether to pass a $20 million funding bill to PBS. And he was losing his patience as PBS was losing the verbal battle—until Mr. Rogers stepped in. You know him—Fred Rogers, PBS star and … Continue reading
Nicky Jam. Ozuna. Gente de Zona. I am a huge Latin urban pop fan. I love dancing bachata to Dominican music. I listen online to a Spanish-language radio station. And I have a celebrity crush on Grammy award-winning global artist Pitbull. So when Pitbull recently hosted a weekend Caribbean cruise, I … Continue reading
Last week, I shared what not to do on a video conference. Here’s some tips on what TO DO to ensure a great experience, every time. For most of us, the challenge with video calls is treating them like in-person meetings. It’s important to remind the audience that they matter … Continue reading
Webex GoToMeeting Zoom BlueJeans Google Hangouts You’re probably using one of these and if you’re not, you should. Here are some tips to make any and all video conferencing better: If you look at every video call as an experience, you’ll want to make each one that much better. Avoid … Continue reading
It’s undeniable that the way your voice sounds has a lot to do with how you come across. As reported in the Wall Street Journal, people who hear recordings of rough, weak, or strained voices tend to label the speakers as negative, weak or tense. While people with strong voices … Continue reading
How do you put a price or value on connection? On being present? Jay-Z is a genius and talent in music who is practically unequaled. As I watched him as a guest on David Letterman’s Netflix show, My Next Guest Needs No Introduction, I was fascinated by the subject matter … Continue reading
Mistakes happen. We get it. We hope they don’t, but when they do, leaders need to know how to react effectively. The problem is, so often public apologies get botched. Every year we hear about them. More than a few (like this, and this, and this) have landed on our … Continue reading
