Heads Up, Phones Down

When I was at dinner last night, I couldn’t help but notice that everywhere I looked, people were on their phones. At one table, I saw a person talking to someone who was staring at his phone during the whole conversation. With 24/7 access to email, to Facebook, to Twitter, … Continue reading

Falling on Deaf Ears

We’ve all been there. Eyes glaze over, attention is diverted to the closest device…it’s that moment when you realize everyone in your meeting has tuned out. Your message is falling on deaf ears. We’re thankful that Chip and Dan Heath wrote the foreword for our new book, and in it, … Continue reading

Are You A Leader We Can Bank On?

“Focus on the jockey as much as the horse. Or, if racing eludes you, bet on the head coach…would you feel confident investing your hard-earned money on a legal bet this weekend on a team in the NFL without researching or knowing the history of the coach of that team?” – … Continue reading

Keep It Simple, Sweetheart

“Considering the inherent value of every person on the planet, I optimistically envision a future where all people are treated equally regardless of what they look like or in what part of the country they live.”    – Not what Dr. Martin Luther King Jr. said Ever wonder why TED … Continue reading

Just Add Humor

“I love people who make me laugh.  I honestly think it’s the thing I like most, to laugh.  It cures a multitude of ills.  It’s probably the most important thing in a person.” – Audrey Hepburn The key to being funny is not worrying about the outcome. Release that armor … Continue reading

Fake It Till You Become It

Several of our program leaders use the phrase, “Fake it till you make it” when they are coaching. I prefer to raise the bar on that challenge. Do as social psychologist and HBS Professor Amy Cuddy says: Fake it till you become it. Amy’s TED talk is filled with reasons … Continue reading

Video Blog: Steve Jobs motivated with numbers

Before coming up for air from the new Steve Jobs biography, I stumbled across a great example of how to motivate people by using graspable numbers. We call this a SHARP (Stories, Humor, Analogies, References and Quotes, Pictures and Visuals) using human scale statistics, which we’ve covered before but will again because … Continue reading

Communicating Enchantment

Guy Kawasaki’s new book Enchantment publishes today. It’s already a best seller, and it’s very good – typical Kawasaki in its wit, irreverence and relevance. And it’s really all about communication – which is why it’s here! Example chapters: How to Achieve Likability How to Achieve Trustworthiness How to Prepare … Continue reading