Program Scores And Feedback
We guarantee the quality and impact of our programs. Our program scores and feedback are a testament to our work.
After each program participants rate the following statements on a scale from 1 (strongly disagree) to 10 (strongly agree):
- The Decker Program will help me get better results with my communications.
- The Decker Program will help me save preparation time.
- This Program gave me tools that will increase my readiness to speak.
- I gained valuable insight during the Private Coaching.
- I can immediately apply Decker Method™ tools to my communications.
- I’m going to recommend the Decker Program to others.
We provide quantitative feedback by compiling results from the above questions, and also qualitative feedback generated from participant quotes. Clients receive a summary of the feedback immediately following each program. This promotes follow up from managers and a way to calculate the return on investment.
Below is some feedback we've received from our latest Programs
“Has been incredibly valuable and something that is equally applicable in both my professional and personal life. Will allow me to focus on getting my point across and influence and motivate my co-workers, my staff, and those outside of work as well.”
-Paul Vota, Blue Shield of California, 1/8/09
“This class was invaluable seeing myself on tape, coupled with thoughtful feedback from trainers, gave me the chance to see myself and learn how I can begin to change how I present myself. I now have a set of tools in my back pocket that I did not have before.”
-Jennifer Byrd, The Salvation Army, 1/8/09
“Quite a paradigm shift in my approaches to communication. No more data dumps!!”
-Anilkumar Pillai, Intuit, Inc., 1/8/09
“The Decker program, Communicate To Influence, gave me the starting points, step to action, and the confidence to overcome my fear of public speaking.”
-Doris Wong, Perforce Software, 1/19/09
“This course was remarkably inspiring! By seeing the model of where I am now, I have gained definite techniques to practice, to gain confidence, and communicate more effectively. I didn’t think this could be learned – now I know differently.”
-Kara Nadspal, Kaiser Permanente, 1/19/09
“The Decker Communication course will change my life. I will never give a 'Death by Power Point' again.”
-Kathleen Beiser, Medtronic, 1/22/09
“The Decker grid will become part of my everyday, business toolkit.”
-Jim Dimanis- Westcorp Properties Inc., 1/22/09
“I had no idea that this small 2 day investment in developing my career skills would have such a huge turnaround in my working life.”
-Laura Manzanilla, Brocade, 1/26/09
“We often avoid things that take us away from the task at hand. I almost did not show up due to deadlines. Glad I did and I believe it will expedite my deliverables.”
-Richard Schwartz, WebMD, 1/28/09
Net Promoter is a discipline by which companies profitably grow by focusing on their customers. Learn more
We pride ourselves on our Net Promoter Score (NPS):
We ask all program participants to rate the following statement on a scale from 1 (strongly disagree) through 10 (strongly agree):
I’m going to recommend the Decker Program to others.
An overwhelming majority provide a rating of 9 or 10, boosting our NPS above 90% - and far above customer-centric companies like Amazon (73%), Apple (66%) and Southwest (51%).