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Posts Tagged With: "Presentation skills"

You can learn to be sticky

Posted by Kelly Decker   |   October 9th, 2009   |   3 Comments   |  Tweet This

“If you have an important point to make, don’t try to be subtle or clever. Use the pile driver. Hit the point once. Then come back and hit it again. Then hit it a third time, a tremendous whack.” 

-Sir Winston Churchill

DMTSM Logo

I used this quote to start our great day on Tuesday – the premiere of our new program, Decker Made To Stick Messaging.  What I love about these words of wisdom is that great, sticky messaging can be learned. You don’t have to be “subtle or clever”, be born with a wildly creative mind, or spew the perfect witty comment at all the right times. What a relief!

Earlier this year, we set out with Chip and Dan Heath to combine our Decker Grid with their Made To Stick SUCCESs template into a training program to teach anyone – regardless of creative DNA, experience, title or industry – to create sticky messages. It came to fruition on Tuesday, when Chip and I led a diverse group of 20 business leaders through a hands-on experience that yielded some amazing transformations – and it was really fun, too!

chip and kelly

More details and examples are coming, but for now, just a couple highlights:

The CEO for a furniture company came up with a fantastic Unexpected statement to describe his product, “You may think of modern furniture as being cold and sterile, but this is completely the opposite. It’s warm and comfortable, like your favorite pair of jeans.” Contrast this to typical business-speak which might have sounded something like, “the environmentally-friendly materials combine with durable construction and charismatic design to create inherently unique pieces.” Alleluia!

Another participant used Credible human scale statistics to call her listeners to action and become an advocate in a non-profit organization. In her initial pitch, she used really big numbers, like 248,000 out of 750,000. At the end of the day, she converted those numbers into something so meaningful that she had half the audience in tears. She stated that only 1 in 3 kids are assigned an advocate in this organization, and went on, “that means that if you have three children, you have to decide which one will get assistance and support. You have to single one out and provide them with an advantage over the others.” That did it for me. She made big, lofty, somewhat incomprehensible numbers hit home…hard.

Others were able to unbury the lead of their pitch and focus their message. Still others told stories, found feeling, and removed jargon-filled abstractions to make their ideas concrete, visual and meaningful.

How did it all happen?grid in action

Structure: We developed a new messaging folder that incorporates our Grid with the SUCCESs checklist. As we worked through exercises for each section, each person continued to refine their pitch throughout the day using easy-to-apply tools and simple recipes to make it stickier, little by little. Here it is in action, with post-its and all.

Video: Yep, even though it’s a messaging program, video was a key component. We used cool little cameras attached to tabletop tripods to record a before and after pitch to witness the transformations. Here’s David, a Yahoo, recording his group (and there’s Chip right behind him, totally focused on feedback):

Yahoo filming

Feedback: Working in small groups, each person received Keepers and Improvements from peers to learn what was working and what wasn’t in their messages. Many found the Curse of Knowledge was unfortunately alive and well when others in their group just didn’t get it!

3x3

All in all, it was a huge, sticky SUCCESs (no pun intended). Stay tuned for testimonials, before/after videos and many more great examples. In the meantime, you can check out Jay Ehret’s (@themarketingguy) blog post for his top takeaways.

Can’t wait for the next one!  BTW…we’re already sold out for November. Check the website to register for December 2nd!


Categories: Communication Skills, Uncategorized
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But PowerPoints are NOT Your Presentation

Posted by Bert Decker   |   May 18th, 2009   |   18 Comments   |  Tweet This

Jobs black

With all the recent emphasis on the design of your PowerPoints (Keynote for the Mac), it’s time to revisit the fact that your visuals are NOT your presentation. You and your Point of View are the centerpiece. I think that the emphasis on PowerPoints (we’ll call them PP for brevity) is because 2008 WAS a great year for great design with the publication of Garr Reynolds’ book “Presentation Zen” and Nancy Duarte’s “slide:ology” (both still best sellers on Amazon.) Make no mistake that having powerful and visual support materials is critical to your impact. But it’s still your impact – it’s not a PP.

Keep in mind that we’re talking here about in-person presentations, not PP ‘decks’ that are designed to be used as a written report. Also, many major conferences think ‘decks’ when they ask their speakers to send in their PowerPoints in advance. Why? They are NOT their presentation! (This just happened to me, and I did it because the client IS the client. But it misses the point of the experience.)

Unfortunately we find that in about 95% of the cases for most speakers in business today their PP’s are the centerpiece of their message. They create their content around their PP’s, rather than figuring out what they want to say, and then using PP’s, (and videos, and exercises, and SHARP’s, etc.) to SUPPORT their presentation.

When it comes to persuasive impact in our communications, it is not through technology, but only with it. YOU are always the centerpiece of your presentation, and no graphically dazzling slide should ever replace you. Nor Twitter stream for that matter.

With all the advances in technology, we must continuously emphasize the critical importance of human confidence in the delivery as well as in the tools of delivery – the primary tool being yourself. With greater “high tech” we need a corresponding increase in “high touch.” Think of using videos – embed them in your PPs. And experiment with a live Twitter stream – this can be distracting in a more formal speech but is great for tech/breakout/collaborative sessions. And remember that with this advanced technology and the many more options available for visual support, your confidence and control as the centerpiece has to be even more skilled.

Jobs pics Think of Steve Jobs and why his presentations are so powerful. (He led our Top Ten Communicators of 2005 list, even before the famous iPhone announcement, and was on the list most years since.) While he uses elegantly simple slides and perfectly timed and executed demos, he remains the center of the presentation. Often, (as at the top of the screen here) he will completely clear the screen (using a black slide – that’s the way to do it) to keep the audience’s attention on his energy, on his enthusiasm, and on his words. Not the PowerPoint’s. (Or Keynote’s in this case.)

Remembering that you are the presentation, develop visuals that enhance your point of view. After all, visuals are important:

  • “I hear and I forget. I see and I remember. I do and I understand.” Cicero
  • 55% of likability – critical component of trust – comes through the visual behavior of the speaker Mehrabian
  • A 500% average increase in retention occurs when visuals are used in a presentation
  • 83% of what we know is learned by seeing and observing

Presentation Zen Slide-ology For your own personal and visual impact, see yourself on video. And
when you get to support, for great tips on presentation design, check
out Garr Reynold’s blog Presentation Zen and Nancy Duarte’s blog slide:ology.

Always keep in mind that you are your most important visual aid.
Train yourself first so that you have a confidence that never quits in
the face of new technology. And then add great design.


Categories: Communication Skills, Leadership and Communications, PowerPoint Abuse - Avoid It, Public Speaking
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A New Level of Communicating Habits

Posted by Bert Decker   |   March 27th, 2009   |   Leave a Comment   |  Tweet This

Habits
Maxwell Maltz said it takes 21 days to change a habit. In training over 300,000 people over the last 30 years our company has found that to be precisely true (give or take a week or two!)

Our communications behavior is made up of literally dozens of
habits, which we need to know first (through video feedback), and then practice to
modify, improve or change. (Remembering 'Perfect practice makes perfect.') Maltz
proved this in his self help classic Psychocybernetics.

How we think is also a matter of habit, so in our workshops we teach people new ways to look at their content – to focus, have a Point Of View, and avoid data dumps. And with the advent of new technology (ie. Twitter) we ALL have to look at modifying our habits in our approach to our audiences. (More to come on how to handle this challenge, and opportunity.)

Bad HabitsIn our coaching and consulting, the biggest obstacle we encounter is clients who just don't want to practice. If you don't like to practice either, think of what Malcolm Gladwell found in his research for "Outliers." The people with the most success in ALL fields were those who had either 10,000 hours of practice, or 10 years of experience (give or take an hour or year or so.)

We are all communicators. Gain mastery in this most important skill where you influence others every day at several important touch points. And those who have mastery and leverage in those formal speaking opportunities with large groups are those who know their habits, and practice at them.


Categories: Communication Skills, Musings, Short Bits
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Six Do’s to Open Your Presentations

Posted by Bert Decker   |   February 13th, 2009   |   6 Comments   |  Tweet This

Opening Speech
Take advantage of your opening.

You have the highest interest at the beginning and end of your presentation. George Morrisey in his book Loud And Clear first put forth the Retention Curve principle, and it’s a good one you can use to your advantage.

Chart_attention_retention

So open strong by using these six sure-fire methods:

1.      Start with a bang.   You
want to grab people’s attention – and you are only limited by your
creativity. Be unusual. Use silence, then a quote. Bring out a prop.
Use a talent. Dr. Dean Ornish is a noted heart/health author and
speaker whom I coached before he was going to give a major speech
before 7,000 people at the Million Dollar Round Table. They expected
him to talk   heart and health from his recent
best seller, which he did – later. What they didn’t expect was how he
grabbed their hearts in his opening by strolling out center stage with
his guitar and starting in song – a funny and relevant one.



2.      Tell a story.  The easiest, best and most useful speaking tool is story telling, and we don’t use it enough. It is the S of our SHARP
principles to keep people involved and interested as you speak, and it
is the MOST USEFUL at the opening. Tell a story of yourself, or an
appropriate anecdotal story that your audience can identify with.
Stories are easy to tell, will help ease the pressure you feel from the
opening, and will connect to your audience. Remember that as kids we
always heard stories read or told to us – they are easy to hear. And
they make a point.



3.      Pause – Look – Move.   Come
out to center stage, or your laptop table with your notes on it. Pause
for a few seconds (2 or 3). Look at one person, then move with your eye
communication towards another – and THAT’S when you begin speaking.
Dramatic – a little. It will feel a lot more dramatic to you than it
will to the audience. (There is a phenomenon called disparity that
makes us feel much more uncomfortable than we look with new habits.) To
the audience, it will just be effective. You’ll have their attention,
since you began with a certainty and a confidence that is often not
shown at the start. Too often we start with LBOW’s (see #5.)



4.      Be short and sweet.    Most
presenters spend too much time in their openings, and run short at the
close. This is another common phenomenon of thinking we might not be
able to fill our time so we start slow. Then we run out at the end,
when we should be rising to our climatic crescendo! Our studies have
shown that rehearsal time is about 75% of the actual presentation time.
Don’t waste time at the opening – or you’ll take away from your close.

5.      Be focused – be net.   Too often we open with LBOW’s
that are too long, boring and don’t take us anywhere but do use up
time. (LBOW is an acronym we use at Decker Communications for Lovely Bunch Of Words
– sounds like they should mean something but they are really bland
nothings, going nowhere.) Be brief in your openings. Get right into it.
Remember your retention curve is highest at the beginning, so you want
to use it well. Move your listeners right into a main point – or a
surprising benefit.

6.      Think intrigue and interest.   Then
use it. There are hundreds, actually thousands, of creative ways to
open your talks, speeches and presentations. Usually I will start my
presentation by doing the absolutely wrong thing – reading a speech. I
walk out on stage with what looks like a written text, plop it on the
lectern, grab on to the sides, look down and begin reading in a
monotone. And here is a supposed speech expert who is immediately
boring with monotone voice and no eye contact – bad! For only about 30
seconds though, as the energy plummets so quickly I then raise my
voice, step out behind the lectern, look at people with good eye
contact and rip up the speech. Usually I get a round of applause, as
people are so relieved to get a speaker, not a reader. Now I’ve used
this opening many times as I know it makes several points that are
relevant to my speech, and it works. But I’ll never forget the first
time I tried it when I was scared to death – at a speech years ago for
Equitec in the Berkeley Marina Hotel. But if I hadn’t thought intrigue
and interest – it wouldn’t have happened. As Emerson said, “Do the
thing you fear and the death of fear is certain


Categories: Communication Skills, Public Speaking
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New Look for the New Year

Posted by Bert Decker   |   December 28th, 2008   |   6 Comments   |  Tweet This

Not exactly sure how to introduce a new website, except to say it. NEW WEBSITE!

Decker Logo

Well, not yet, but Tuesday our new Decker Communications, Inc. website will be up. (The new blog look you see here is a prelude.) Although it's mostly of excitement to us at Decker, we hope it will be of much more use to our clients and associates as well, with finished video clips (here's a sample rough cut), Before and After film from workshops, tips, latest communicating concepts, and more. Tune in.

And shortly after on this blog I hope you will be looking for my annual Top Ten Best and Worst Communicators of 2008 – that will be coming the morning of December 31st.

  • One person is on both the best and worst list – how can that be?
  • And social media types will be interested in The New Communicators on the Best List.
  • And who is #1?

Coming soon.


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Slide:ology – 20 Years Beyond PowerPoint

Posted by Bert Decker   |   September 24th, 2008   |   1 Comment   |  Tweet This

Slideology
In Nancy Duarte’s first and great book "slide:ology" she shows a vivid timeline of the history of Visual Aids – with PowerPoint dominating since 1987. If she had written this book 20 years ago, perhaps we wouldn’t have the PowerPoint Abuse we have today. Nancy leads us now – and shows us how to create engaging and compelling visual support for our messages. Get her interview here.

I repeat what I said in the forward to her book, "It’s more than slides and design – it’s about communications and inspiration. And this book will help anyone – beginner or top professional – to get to the top of their game."

Read these good reviews – I couldn’t detail it as well – and then click on Amazon and get the book:

If you scan all these reviews, and don’t get the book, you’re not on the right blog!

And Nancy has a great new blog too.
    


Categories: Great Books, PowerPoint Abuse - Avoid It, Public Speaking
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Sarah Palin – Compelling

Posted by Bert Decker   |   September 10th, 2008   |   4 Comments   |  Tweet This

Marion_2Conan_3
She looks like Marion the Librarian, but she jabs like Conan the Barbarian.

A phenomenon has sprung forth, and her name is Sarah Palin, and she is riding the wave of communication.

Sarah Palin has galvanized the country and changed this election – for or against – because on September 5th she gave her first nationwide speech, then topped that with an amazing convention acceptance speech last week, and she continued on with a powerful speech tonight as she arrived in Fairbanks. She is compelling because of her communicating – why?

   

1. Confidence

  • On September 10th there couldn’t have been more pressure in her convention speech – after four days of attacks and questions. Over 40 million people watched as Palin strode out and owned the stage. She spoke with confidence and competence. She is an extraordinary speaker, for several reasons.
  • She smiled, she joked, she was enthusiastic – she enjoyed herself. That certainty under pressure is the stuff of leaders, and people could feel it – if not hear it in her voice. (Her one weakness is in her voice, but she overcomes that with energy of face, movement and gesture.) She was not defensive – rather, she went on the attack. With a smile.
  • She uses the major components of great speaking with great skill – Rule of Three, Set ‘em up and knock ‘em down, contrast, dramatic pauses – and all with an authenticity and naturalness that is very rare, and missing from the other candidates.

   

2. Context

  • Palin is attractive, a mother of five, sending one of her sons to Iraq, had her last baby only four months ago – while she was Governor, has a husband who is an attractive "first dude," she is a hunter and past basketball coach, is devoted to her union member, championship snow machine racing husband, holds her Downs Syndrome baby tenderly, and appears in interviews and speeches alike as a real person, not an icon.
  • As if that’s not enough appeal, she does all that while she is a very active Governor and now a national candidate, and seems to be handling it all with aplomb.
  • She smiles. It can’t be stressed enough in communicating how important the smile is. Open and inviting. McCain could take a lesson there. Sarah Palin seems to thrive under the pressure and we can see it in her face – we’ll see if it continues.

3. Content

  • Reformer with a record. Iron fist in a velvet glove.
  • She’s also good at interviews, although we’ll see more under the light of the Network interviews this week. In my close observations (in the last two weeks…) I don’t think I heard one halting phrase or non-word (um, ah, er, etc.) We hear them a lot from the other candidates.
  • And she knows her material well enough to use teleprompters well. Amazingly, she is the only one to do it – Obama and McCain are not good at it, and with Palin (and yes, she does have a speechwriter) you don’t know she is reading, and that the words are not hers. She is remarkably good at it – probably because she knows her material. And she’s enjoying the process.

Although there’s a long way to go in this now fascinating election, in the three major communicating experiences thus far Sarah Palin has shown to America that she is up to it. That’s the sign of leadership. I hunch she’ll continue, although there IS a long way to go. We’ll be following the communication end of it.

The Debates:

September 26 – Obama vs. McCain
October 2 – Biden vs. Palin
October 7 – Obama vs. McCain
October 15 – Obama vs. McCain


Categories: Leadership and Communications, Political Communications, Public Speaking, Speakers
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