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Posts Tagged With: "Made To Stick"

Learn how to make your ideas stick from Leonardo DiCaprio

Kelly DeckerPosted by Kelly Decker   |   July 22nd, 2010   |   1 Comment   |  Tweet This

It’s quite a rarity to get out for a date night or, in our case a date day. We went to see Inception on Sunday afternoon, the new thriller with Leonardo DiCaprio by writer/director Christopher Nolan whose work includes Memento (amazing!), Dark Knight, and many others.

It’s intriguing, deep, and action packed. And great effects if you’re into that kind of thing. While I was trying to sort out the plot around whose subconscious was whose, I started hearing the SUCCESs framework from Made to Stick. Disclosure: yes, I am in tune to it, but really not that geeky about it. Seriously, Nolan MUST have taken a few notes from the book in his research. If you’ve read the book or attended one of our programs you know that SUCCESs is a checklist for sticky messages which share the principles of Simple, Unexpected, Concrete, Credible, Emotional, and Story.

The premise of Inception is how to extract and plant subconscious thoughts, using dreams as the vehicle. And it turns out that planting an idea is the more difficult of the two. Not unlike what we do everyday: trying to plant ideas like adopting a new technical standard, launching a new initiative or process, convincing the boss why we’re the right person for the job, lobbying for a family vacation in Florida instead of Colorado, and even getting the kids to put things back in their place (by starting with putting their shoes away in the closet instead of leaving them in the middle of the kitchen floor).

So, Leo (aka, master thief Dom Cobb) assembles a crack team including a dream architect, a chemist, and a forger – all of whom can also kick butt in the process. Their task: to plant an idea in the mind of a major energy conglomerate heir – specifically, the idea that he should sell off and disband the business his father built. And they do it using a few of the SUCCESs principles that also map to the Decker Cornerstones:

  • Simple: The idea must be incredibly simple so that it can grow and thrive on its own. That means boiling your message down to the biggest change in how you want your listener to think/act about your idea – it’s your Point Of View.
  • Concrete: There must be some specificity and familiarity in the environment to allow the idea to grow. In other words, once you get someone to buy off on your Point of View, you must tell them what to do next. Include a Specific Action Step that is timed, physical and measurable.
  • Emotion: Use it! This is the get-someone-to-CARE-about-your-idea part. Why would they do this? Give them the benefits (to THEM), and remember that positive emotion trumps negative emotion. The movie really tugs at the heartstrings here – without giving away too much I’ll just say that parents, don’t throw out all the elementary school artwork.

And it all comes together in a terrific 2.5-hour story that keeps your mind whirling. Head to the theater and go brush up on your communications – it’s a pretty good excuse. I’ll leave you with the trailer:


Categories: Film, Musings, SHARPs and Stories
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3 tips for presentations that stick

Kelly DeckerPosted by Kelly Decker   |   May 27th, 2010   |   10 Comments   |  Tweet This

Dan Heath has done a fantastic job putting together a series of vignettes on stickiness. Watch this clip on presentations that stick.

Let me add on to Dan’s 3 tips with a few examples we’ve seen in our programs recently:

1. Be Simple: Force yourself to prioritize. Boil down your message into one (yes, one) phrase that signifies the single biggest change in how you want people to think or act about your idea, topic, initiative, product or service.

A veterinarian from our messaging program was trying to convince pet owners that they’re overusing protein in their pet’s diets. This could easily turn into a PowerPoint nightmare of chart-by-chart comparisons of the recommended dietary allowances for carbs, protein, vitamins, etc. Instead, she focused her message and took a page right out of James Carville’s playbook, and created the Point Of View: “It’s the calories, stupid.” And then she went on,Protein alone is not the answer. It’s a balanced diet that your pet needs.”

2. Show something: One participant said that rather than decorate his slides with bullet points, and complex diagrams, that they would begin to “Deckerate” them instead. That means simplify – to the point that you might not even need a slide. Remember that slides are supposed to be a support for your presentation, not to be the presentation.

Of course, the best example of showing and not telling is all things Apple. Man, that iPad is beautiful, and yes, I want it. Apple is so good that they even get you to think that you need it.

3. Tease before you tell: Get them interested! In one of our programs last month, an exec from an insurance company announced that he was going to be doing his in-class presentation on work/life balance. Snooze. Like we haven’t heard that one before. But he began this way…first, he grabbed a flip chart and wrote “Key Clients” at the top. Then he asked everyone to write down their top 5 clients. “If those are your very best clients, you take their calls, right? You’ll let them interrupt a meeting, and always think about how you can add value.” Teaser accomplished. He continued, “Now, how many of you listed your spouse or kids on that list? It’s absolutely critical that you think of your own family as key clients.” Whoa. Mom guilt is in full effect. I’m in.

Your turn. Win a seat in our upcoming June 4 Decker Made to Stick Messaging program! Comment below with a good stickiness story and we’ll draw a winner!


Categories: PowerPoint Abuse - Avoid It, SHARPs and Stories
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What Joni Mitchell might say about cloud computing

Kelly DeckerPosted by Kelly Decker   |   May 11th, 2010   |   3 Comments   |  Tweet This

A cute white puffy cloud – like the kind you used to draw next to the smiling sun in Kindergarten. But rather than find it on your child’s artwork, these days you’re more likely to see it right smack dab in the middle of an insanely complex technical diagram (the one below is nothing compared to what I saw recently in a client slide deck!). And it’s widely accepted as the universal symbol for all things cloud computing.

Yes, it’s simple. I get it. It’s a cloud. There’s just one little problem. Clouds stink because you can’t see through them. Their mere presence makes the morning commute a little bit longer, and they’re notorious for delaying flights in and out of SFO.

For those in high tech, you’re cursed big time with your own knowledge about cloud computing. You know what happens in that cloud – you can talk all day about leveraging shared capabilities that are self-healing to maximize efficiency and minimize risk, right? Unfortunately for you, the rest of us don’t know that tune. In fact, we’re probably a whole lot more like Dorothy trying to figure out what’s going on behind the curtain.

So, how can you differentiate your message about the cloud (or any technical jargon for that matter)?

First, think about your customers – what’s the number one thing they’re concerned with? What would make them resistant to your idea? Maybe it’s security. For example, why would I (as a CTO) hand over all my precious data to you, and not know exactly what’s happening in that cloud and how it’s being used?

Next, try a dose of Unexpectedness to get your message to be heard – here’s how a recent participant from our Decker Made to Stick program framed her message around the cloud:

When we think of clouds, we typically think of big, white puffy things. The cloud I’m talking about is completely different because you can see through it. It offers the transparency you need to clearly see all the data flowing in and out of the network…

All of a sudden the big benefit of visibility is brought to life because she juxtaposed it right next to our schema of what a cloud is: nebulous, nontransparent and even confusing.

I leave you with a little inspiration and perspective from the great Joni Mitchell and her lyrics to Both Sides Now (my Women in Music professor would be so proud – watch a fabulous performance here). Imagine that your customers view your cloud offering this way…

Bows and flows of angel hair and ice cream castles in the air
And feather canyons everywhere, I’ve looked at clouds that way.
But now they only block the sun, they rain and snow on everyone.
So many things I would have done but clouds got in my way.

I’ve looked at clouds from both sides now,
From up and down, and still somehow
It’s cloud illusions I recall.
I really don’t know clouds at all.

It’s on you to make sure your customers and even non-technical team members know those clouds inside and out. How else are you going to get them to buy off on that cute white fluffy thing?

We’d love to hear some of your great message successes (technical or not) – send them our way!

*UPDATE: Here’s an awesome plain-spoken explanation on cloud computing from Walt Mossberg at the Wall Street Journal (thanks to our buddies at ServiceSource for the tip!).


Categories: Communication Skills, SHARPs and Stories, Web/Tech
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Attention airlines: It’s high-time to focus on communicating!

Kelly DeckerPosted by Kelly Decker   |   April 13th, 2010   |   1 Comment   |  Tweet This

I’ve been traveling quite a bit lately (actually sitting on an American flight to Chicago as I write), and I’m finding the airlines have some serious work to do in their communications.

Let’s start with the behavioral side (the part that we hear and see as someone is speaking to us):

The pilot came on the PA system to give an update on our delay. In what was possibly the worst monotone voice I’ve EVER heard (keep in mind that I hear a lot of them), he explained:

Um, there was a, um, delay due to, um, bad, um, weather in Chicago, um. [Insert long, painful pause] Um, we, uh should be um, pulling away from the uh, gate, in about um, five minutes.”

I wish I could say I was exaggerating. I overheard the couple next to me saying that he sounded like he was falling asleep in the middle of his announcement. Awesome – a narcoleptic pilot. Perfect for a cross-country flight.

And on the content side (the words we say):

Flight status updates are basic — and brief. Why should there ever be an abstraction in them?  These announcements talk about low acceptance rates and flow control. How does that help me understand why I won’t be home in time to tuck my kids into bed? It’s simple. The pilots are cursed by their own knowledge.

Yes, we passengers want details and an explanation for what happened, but please speak in plain English. I have no clue what a low acceptance rate is. One flight attendant on another recent flight finally spoke up, “SFO usually operates two different runways, but they had to close one of them due to the nasty rain. Now they can’t land as many planes, things are backed up and we just have to wait our turn.” Ok, I get it now. Thanks for the translation.

So what?

We’re a lot like these pilots. Many of us don’t consider ourselves to be public speakers. But we’re ALWAYS public speaking (there’s really not much private speaking going on). If you’ve got a high-stakes presentation, you probably work pretty hard at both what you’re going to say and how you’re going to say it. But those are rare moments. How are you working on your daily communications? In your one-on-ones, staff meetings, on a conference call, and even over the PA system.

Time for a self-check: how do you come across on a conference call?

The good news is that you can always be practicing. Pros are always in school, constantly working to get better. Get feedback (an audio recorder and/or a trusted colleague work great) and start tweaking and testing.

[Note that Southwest, Jet Blue and Virgin America are far better in these interactions – primarily because they make them conversational, both in behavior and content. They don’t fill them with jargon. Rather, they just tell it like it is, and have fun with it too – a little of that goes a long way on the tarmac.]


Categories: Communication Skills, Public Speaking
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Life: The stickiest biology lesson you’ll ever get

Kelly DeckerPosted by Kelly Decker   |   March 22nd, 2010   |   2 Comments   |  Tweet This

Just finished watching the first two installments of Life , the Discovery Channel’s unbelievable account bringing life to… life. See a preview here. For nearly two hours, my husband and I sat in awe, muttering, “No way!” “Oh my gosh!” and “Holy cow!” back and forth.

I’m heading ff to Lawrence, KS next week to lead two back-to-back Decker Made to Stick Programs for a new client, so I’m loving the stickiness of these episodes.

Here’s a quick breakdown of why Life is so darn good and sticky – using the Made to Stick SUCCESs template as a test:

Simple:

Each episode has a clear Point Of View that focuses on what’s unique and interesting about the topic (the big idea). For example: “Reptiles make it because of their remarkable adaptations.”

Also, the brilliant use of analogies helps those of us with just Bio 101 under our belt to understand the incredible ways these animals have adapted to their environment.  Case in point: the Namaqua Chameleon has adapted to walking sand dunes by spreading its toes – aka, “Chameleon snowshoes.”

Unexpected:

From defense mechanisms, to hunting strategies, and mating rituals, your eyebrows will shoot up in surprise. Who knew that a big ol’ daddy bullfrog would dig a channel so that his tadpoles can reach a larger water source? Or that a Basilisk (aka “The Jesus Lizard”) can run on water for 100 feet to avoid its predator? And, did you know that the acceleration of a chameleon’s tongue is five times faster than an F16 fighter jet? Just check out what this frog does for a little dose of unexpectedness.

Concrete:

Amazing, stunning, jaw-dropping visual examples. Never-before-filmed visual examples. And you sit there, watching, thinking, “How the heck did they get that shot?” This is an experience. Totally different to read it in a text book that to see it, hear it, and really feel it. It is stunning, and I can now admit that going HD was worth it.

Credible:

Uh…hello? You can’t script this stuff. We’re talking all-up-in-your-face real animal drama. It took more than four years to produce Life. At the end of each episode there are little vignettes of the journalists who traveled to the most remote places on earth to capture the priceless footage– they’re legit too. Add the authoritative voice of Oprah beautifully narrating, and you’ve nailed credibility.

Emotional:

You actually feel for these animals and the challenges they face. Don’t like snakes? Doesn’t matter. You’ll end up rooting for them as they try to protect their eggs. Grossed out by lizards? Not any more. You’ll get to know and appreciate the stamina and strategy of a Kimodo Dragon hunting its prey.

Story:

Short of giving the animals names, each vignette is a story of survival, protection, ingenuity, and love.

Life is the complete, sticky communications experience.

And all this while the season opener of Dancing with the Stars played on with zero attention from yours truly. Looks like we finally have something worth watching. Catch the many repeats airing all week, and get caught up before next Sunday!


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Grab a mop!

Kelly DeckerPosted by Kelly Decker   |   October 29th, 2009   |   2 Comments   |  Tweet This

I know.  Another Obama post? Put your politics and feelings about health care and the economy aside to learn a great lesson here. Obama brings ideas to life with his words. He did it again on Tuesday at a rally for Senator Creigh Deeds, Virginia’s democratic candidate for governor. With the election just one week away, Obama stumped for Deeds and drew on his own experiences to inspire Virginians to action.

“When I showed up after inauguration, they had left a big mess on the floor. So I got a mop, and I started cleaning up their mess. That’s okay, I don’t mind.  But you know — you know, it does bother me when they start saying, ‘You’re not mopping fast enough.’ ‘You’re not holding the mop the right way.’ My attitude is, why don’t you grab a mop?”

He used the concrete analogy of a mop instead of what most politicians and business leaders might have said (warning: this might sound all too familiar to you):

“After inauguration, it became even more apparent that our economy is in crisis. As we strive for bipartisanship, they continuously blockade our endeavors, impeding on our progress instead of joining the effort.”

But instead, hemop drew a picture. Simply. Right away, you can see that mess and that mop. Then, he tugs at the hardworking, roll-up-your-sleeves drive in all of us – calling us to action, instead of making our eyes glaze over.

This is a quick example of the power of being concrete to drive a message home. We thoroughly explore concreteness (and all Made To Stick SUCCESs principles) in our Decker Made To Stick Messaging workshop – and find that people walk away saying that it will change the impact of their messages immediately.

Think about this the next time you chime in at a meeting and want to get your point across. What could you do to remove abstractions and make your message resonate?


Categories: Communication Skills, Political Communications, Public Speaking, SHARPs and Stories, Speakers
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Does your message stick?

Ben DeckerPosted by Ben Decker   |   October 20th, 2009   |   1 Comment   |  Tweet This

I’m thrilled to introduce @MeredithGood, one of our newest team members brought on to do program development and marketing.  She’ll be contributing to the blog from now on, starting today!

In true Decker form, we videotaped the entire Decker Made To Stick Messaging debut program so we could (what else?) give ourselves feedback!  Several participants gave us feedback, too, so we can continuously improve and evolve.  With all this video lying around, @MeredithGood put together a short testimonial (for kicks!) to give you a sense of what Decker Made To Stick Messaging is all about.

What are you waiting for? Get in on the action and register for December 2nd! Hope to see you soon.


Categories: Communication Skills, Great Books, Leadership and Communications, Public Speaking, SHARPs and Stories, Video - Use It
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