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Posts Tagged With: "leadership"

Video Blog: 1×1 Feedback for Mayor Gavin Newsom

Ben DeckerPosted by Ben Decker   |   December 1st, 2009   |   1 Comment   |  Tweet This

Thank you for all the response on my last video blog! I’m happy to keep them coming, so here we go with a second quick video where I’ll talk about communication in the news.

Remember, I also want to give you feedback! Video tape yourself at a meeting or giving a presentation and send it to me. Getting feedback is the most essential way to take your communication to the next level.

In the meantime, here’s some more off-the-cuff 1×1 feedback, this time for San Francisco Mayor Gavin Newsom in a touchy interview on CBS5 last week.

Enjoy – and send your videos to me at blog@decker.com!

PS – Tune in early next week for more 1×1 feedback! According to the marketing department, I’ll be talking about Tiger Woods’ upcoming press conference (if it ever happens!). Can’t wait to see how he presents his point of view.


Categories: Communication Skills, Newsworthy, Political Communications, Public Speaking, Short Bits, Speakers, Video - Use It
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Warren Buffett knows about investing – in yourself

Kelly DeckerPosted by Kelly Decker   |   November 18th, 2009   |   1 Comment   |  Tweet This

When you see clips like these, it’s easy to understand why Warren Buffett is the man.

Now, of course, I LOVE the fact that he acknowledges communications as one of the #1 ways you can increase your human capital and value to your team, company, organization, and even family and friends, for that matter. (Of course, he should have  referenced Decker instead of the other guys.. Sorry, can’t help it.)

The best part though is that he’s a great model for effective communicating. He doesn’t just tell others to “do as I say, not as I do.” Here’s what he does well:

He’s incredibly likable. Guess what? You can be too! This is a skill that can be learned. He’s likable for three key reasons:

  • “Lightness of face” — Notice how he has the slightest of grins throughout the clip. He’s not foolishly smiling from ear to ear, just enough. This goes a long way for communications. Smiling is the simplest, although not always the easiest way to increase your likability to your listener. For example, you could be that grim-faced kind of person (not to say that you’re grim, just grim-faced) who processes and communicates information very seriously, maybe with a furrowed brow for extra concentration. That facial expression doesn’t do anything to help you connect and build rapport with your listener. We don’t buy long term from someone we don’t like – it would be too painful! So, next time go on and give smiling a try.
  • Conversational tone — It’s a town hall set up, so it should be that way. Not professorial, not a lecture – it feels like he’s just chatting with you.
  • He’s vulnerable — The great Warren Buffett also needed communication TRAINING! To be successful, you also have to have a constant eye on improvement. A forward lean toward progress. When’s the last time you invested in these skills? Communications training is often overlooked as a soft skill – but it’s critical to your success. Make it a new year’s resolution.

On the content side, he knows his audience. He uses a flurry of numbers to illustrate his point. Now mind you, this would NOT work in all circumstances, but this is to a group of Columbia business school students who squeal with delight at the thought of alpha, beta, and r-squared statistics.  These are human-scale stats to this particular breed. Human-scale statistics allows the listener to bring their experience to bear (learn more about this in Decker Made To Stick).

Warren Buffett gets it: invest in yourself and reap the return.


Categories: Communication Skills, Leadership and Communications, Public Speaking, Speakers
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Does your message stick?

Ben DeckerPosted by Ben Decker   |   October 20th, 2009   |   1 Comment   |  Tweet This

I’m thrilled to introduce @MeredithGood, one of our newest team members brought on to do program development and marketing.  She’ll be contributing to the blog from now on, starting today!

In true Decker form, we videotaped the entire Decker Made To Stick Messaging debut program so we could (what else?) give ourselves feedback!  Several participants gave us feedback, too, so we can continuously improve and evolve.  With all this video lying around, @MeredithGood put together a short testimonial (for kicks!) to give you a sense of what Decker Made To Stick Messaging is all about.

What are you waiting for? Get in on the action and register for December 2nd! Hope to see you soon.


Categories: Communication Skills, Great Books, Leadership and Communications, Public Speaking, SHARPs and Stories, Video - Use It
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Feedback in Threes: Keepers, Improvements (& video)

Ben DeckerPosted by Ben Decker   |   October 14th, 2009   |   2 Comments   |  Tweet This

To criticize used to mean “to give counsel.” Now it too often means to tear down. In the age of instant communicating, we need to pause and think about what true “criticism” really means – feedback.

Without question, praise is the most powerful motivator. I was amazed at the profound meaning a few nice words (that I saw as no big deal) had for someone recently. Yesterday I got this email after I had thanked one of our people: “Wow, Ben. You’re welcome. Thanks for noticing! Means a lot that you said something.” Encouragement is powerful.

I must continually remind myself as I tend to look towards filling that half filled glass. So must we all.

We have a team of Program Leaders that lead various programs around the country and for them to lead an entire Decker Program takes months of training and extensive feedback.  That feedback can easily fall into “tweaks” or “constructive criticism.” It is a great reminder that there has to be encouragement with that.  Another of our Program Leaders reminded me she still has a note from me stating “Nice Job” on an initial program that she led…from 3 years ago!  I don’t remember doing it, but I’m glad I did.

We run into problems as speakers when we don’t take the time to solicit objective feedback. Although I now make my living from professional speaking, it wasn’t so long ago that I should have been paying people to listen to me (and even then might not have packed the house). I didn’t begin changing until I heard myself bumble through a speech on an audio playback. In just three minutes! Unbelievable. This prompted action.

I began seeking all kinds of feedback. There are three basic types, what we call the 3 x 3 Rule.

The 3 x 3 Rule: Pursue and obtain:

3 positive aspects of your presentation

3 areas where you could improve

You apply the 3 x 3 Rule via:

  1. People feedback – in every presentation, ask five people to provide feedback to you according to the the 3 x 3 Rule.
  2. Video-record every presentation you give (a quick and simple way to do this is with flip video cameras). When you see and hear it played back, write down your observations according to the 3 x 3 Rule.
  3. Audio-record yourself at every opportunity. When was the last time you listened to a voice mail of yourself? (In many cases, you can hit # to playback and approve it before sending.) Record conference calls and business/board presentations. You don’t have to listen to the whole thing – 10-30 seconds will give you a feel for the good, the bad, and the ugly.

If you multiply the 3 x 3 rule, you get more than 9. What you obtain is a foundation upon which you can build an action plan for excellence.


Categories: Communication Skills, Public Speaking, Video - Use It
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Where’s Your Lean?

Bert DeckerPosted by Bert Decker   |   September 18th, 2009   |   4 Comments   |  Tweet This

Wheres-Your-LeanYears ago I co-produced the film “Robert Kennedy Remembered.” One of my favorite lines in the narrative described when Robert Kennedy first came to Washington as Senator, “He hit the ground running, leaning forward.”

Politicians know it. Executives know it too. Successful communicators (ie. successful people) lean forward in all they do. They possess character and talents, of course — natural gifts and developed skills. But it’s how they communicate with action that differentiates them from the pack.

The forward lean is a mindset. It impacts every facet of your life. It’s a “can do” attitude, approaching opportunities with a simple commitment to just do it.

We’re talking about leaders who engage. They get involved. They participate. They stand up, raise their hand, volunteer and take chances without hesitation. High energy, always working toward something specific and moving in a deliberate direction – successful leaders understand how to lead, by example. They communicate with action.

Do you have a forward lean? Do you:

  • sit in the front row at a seminar or meeting?
  • speak up, ask questions, volunteer?
  • often find you’re the first to get things started?
  • jump in and get involved…put yourself on the playing field?

Successful communication is a natural extension of the forward lean. We see it in high profile leaders, but we also see it in every area of life: Home, office, church, non-profit, school, community organizations. The opportunities for any of us to lean forward abound.

So where does your lean manifest? Are you leaning forward? Once you start leaning forward, you MOVE forward.


Categories: Communication Skills, Leadership and Communications, Public Speaking, Short Bits
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Obama, Teleprompters and Authenticity

Bert DeckerPosted by Bert Decker   |   July 28th, 2009   |   10 Comments   |  Tweet This

Obama Teleprompter still President Obama is no longer the premier communicator – which is remarkable as he was elected largely because of his speaking ability. I even named him as #1 in my Top Ten Communicators of 2006. It's not about the words – he does have very good speech writers – it's about the authenticity.

He has slipped for several reasons.
First of all he is over exposed – speaking somewhere almost daily:

  • 9 health care speeches in 9 days
  • 4 Press Conferences in his first 6 months, more than President Bush did in 8 years
  • more interviews than any recent President in recent times

In this over exposure in the media it is also now apparent that he is too scripted and aloof in formal situations, and halting in the informal situations. Not the great communicator.
See it now
Let me show you what I mean. First, there's the teleprompter. It astonishes me that most people don't consciously know when a person is reading from the teleprompter – but I think they DO know it unconsciously. And authenticity suffers. When someone is using the teleprompter, someone is READING A SPEECH – not coming from the heart (or at least appearing to do so.) I do not understand why Obama does not have good teleprompter coaching so that he properly uses focal points to at least APPEAR to be talking to an audience.

Teleprompter 1
Here is Obama in his teleprompter mode at his Egypt speech. He appears to be observing a ping-pong game – 4 seconds to one side (left teleprompter paddle) and 4 seconds to the other side (right teleprompter paddle.) Throughout the campaign and up until last week he had this rigid habit – 4 seconds left, 4 seconds right – and here recently in a Health Care speech.

Teleprompter 2
It's very interesting that last week, in his press conference on health care (that turned into his ObamaGates speech that spawned the Beer Summit), he used the teleprompter (finally) like a newscaster – looking straight at the camera as he reads his speech on a transparent mirror. You'll see he's better – but still cadenced, stiff and academic.

Teleprompter 3
Now here's a funny but revealing take from the TODAY Show on Obama's reliance on the teleprompter. It's written and talked about, and has become so apparent that there is actually a teleprompter on Twitter that is very funny reading: @BOTeleprompter. (As BO says, no POTUS without TOTUS.) So Obama's use of the teleprompter is unprecedented. No President, nor perhaps any public figure in history, has relied on continuous scripting of what he says as has this President.

Extemporaneously speaking…
The sad fact is President Obama got elected because he was a supposed 'great speaker.' Actually he was, and is, a great orator – but I think the teleprompter is now getting in his way. He has to go to another level. Martin Luther King, JFK, Roosevelt, Clinton and Reagan rarely read from teleprompters – except on formal and State occasions. And their greatest moments were not when they were reading – it was when they were speaking. From the heart. Authentically.

Every leader has to be able to speak well extemporaneously – they are always in the limelight and have to communicate well in all situations. You can't take your speech writers and teleprompters everywhere. Sometimes President Obama is OK in extemporaneous mode, but more often he is halting and pedantic – his speech laced with ums and ahs, as in this press conference with Prime Minister Brown, and here in an informal press response that I posted on earlier.

Why it's important
President Obama is our President. No matter what your political bent you want the country to succeed. It is leadership that makes that happen. And we have a President who is now over exposed and, purely from a communications standpoint, going in the wrong direction .

Reading speeches is not leading – where inspiring is critical. I posted about President Bush losing the Bully Pulpit a while back, and most would agree on that. I don't think most will agree with me that President Obama is about to lose the Bully Pulpit as well, but it's happening.

And that would be a tragedy for a country that is already on a slippery slope.


Categories: Leadership and Communications, Newsworthy, Political Communications, Public Speaking
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Eloquence In His Brevity

Bert DeckerPosted by Bert Decker   |   January 25th, 2009   |   7 Comments   |  Tweet This

Sully
Sully Sullenberger spoke publicly for the first time after his “Miracle on the Hudson.” He spoke for exactly 21 seconds – three sentences. There was eloquence in his brevity.

We of course wanted more – we were yearning to have him tell us how he did it, of the heroic efforts, and the drama. But Capt. Chesley “Sully” Sullenberger would have none of it at this celebration of the hometown hero in Danville, CA (my former hometown BTW.) All indications in the press to date show him to be a humble, highly competent man of integrity. And his ’speech’ reflected nothing less.

Now I hope we hear more. We need heroes to emulate and to learn from. He is certainly a hero, and I hope he allows us to get to know him in book and person. I think he has a lot to teach us. About preparation and leadership, and teamwork.

This was like that first potato chip – tasted great, but leaves us thirsty, yearning for another, and another.

There was eloquence in his brevity, and now I want more. How about you?


Categories: Leadership and Communications, Newsworthy, Short Bits
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