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Posts Tagged With: "leadership communications"

Plastic vs. Authentic – Insights from the Republican Debates

Posted by Bert Decker   |   October 12th, 2011   |   5 Comments   |  Tweet This

Lots of Republican debates this year – more than ever. Many lessons learned in considering the behavior of communications, and believability, and leadership.

Why doesn’t Romney catch on? And why has Cain so quickly climbed the popularity ladder?

These are a couple of key questions that provide important insight as to the value of the debates – perceived authenticity. Perception is in the eye of the beholder.

If the presidency was to be typecast, the perfect candidate is Mitt Romney. He looks good, has great political and business experience, is giving stellar debate performances – but people don’t seem to take to him. Plastic is a word that comes to mind.

I’ve often mentioned that Romney should muss up his hair a little to be real, but that’s just symbolic for doing SOMETHING to appear, and ‘be’, authentic. He DOES look like he’s playing a role. He’s careful and measured. We wish we could see him with more of a ‘forward lean’ – not so posed and ‘nice.’ Bluntness would be refreshing, and way out of character. Yet it would give some important authenticity points.

On the other hand, Herman Cain is almost a polar opposite – blunt, brash and bold. In this recent debate that was his favorite word for his ‘9,9,9’ plan – BOLD. We have no question he means what he says – we do not question his authenticity. And most importantly, he smiles often in his bluntness. We tend to like him. He is authentic. We trust him.

We trust and believe and follow those who are authentic. Authenticity is primarily established by behavior, not by message. But it has everything to do with whether our message will register on the listener (or voter in this case.) It has everything to do with leadership.

Everyone (well, many) wanted Chris Christie to run for President. Why? Because there is no question Chris Christie is a leader. And he is the poster child for authenticity. Many may not like what he says, but they believe what he says. He just endorsed Romney this week. Perhaps Romney hopes that some of his refreshing candor will rub off. It doesn’t work that way. What Romney needs to do is express his own brand of refreshing candor. That would be refreshing.

 


Categories: Leadership and Communications, Newsworthy, Political Communications
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Why Obama Fails As A Communicator

Posted by Bert Decker   |   December 22nd, 2009   |   12 Comments   |  Tweet This

Obama Teleprompter 1Barack Obama came to the Presidency riding the crest of an oratorical tidal wave. Because of that, the media and pundits have said he could do no wrong (communications wise). Well, the emperor has no clothes.

It’s not that President Obama is a BAD communicator, particularly in contrast to the most recent President Bush. It’s just that Obama has failed to live up to his communications promise. He was a great speaker as a candidate but is not so great a communicator now that he is the leader. And he has not expanded his capabilities.

Here’s why:

  • Obama appears aloof and professorial in his many formal speaking situations. He actually holds his head up so his nose is often in the air, lips pursed – not very open and connecting.
  • He puts an enormous emphasis on scripts and the teleprompter. What a burden on his speechwriters, who are actually quite good and very well paid, but overworked. With the frantic and relentless pace and demand of Presidential communications, you very often have to rely on your mind, not your writers. You can’t lead from scripts.
  • And the President is way overexposed. Speaking so often on the less important diminishes the very important, and he could pick his shots much more wisely. Granted that he has put forth so many initiatives he may feel he must push them all, but the “bully pulpit” is best used powerfully, and sparingly.

His popularity ratings have plummeted in recent weeks. Even his controversial Press Secretary Robert Gibbs has a higher favorability rating than the President. It doesn’t have to be that way.

Barack Obama is young, fresh, personable, and has an attractive family. He certainly is bright and has strong opinions. But he is not the Great Communicator. Although that is just one of the reasons his popularity ratings have plummeted, it is a major one. People buy on emotion and justify with fact. At the emotional level, the President just does not connect as well as he could – and should, if he wants another term.


Categories: Communication Skills, Leadership and Communications, Political Communications, Public Speaking, Speakers, Uncategorized
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Obama Needs A Communications Coach, not a Speech Coach

Posted by Bert Decker   |   February 23rd, 2009   |   9 Comments   |  Tweet This

Obama teleprompter
OK, OK, Obama is a great communicator!?!

At least that's the general consensus. And I had him as #1 on our Top Ten Communicators of 2008!

So why do I say he needs a communications coach? He doesn't need a new speech writer – actually he has one of the best and that is where his strength is – his words and oratorical skills. But oratory is not all there is to communicating, particularly in these desperate times where trust is so important in our leaders. And this is where he needs a communications coach. He didn't ask, but here's some free advice:

  • Less professorial, more leader - President Obama looks, acts and sounds like a leader in most of his formal speeches (except for his use of the Teleprompter, and see below.) But in his informal communication settings he reverts to his professorial background – measured slow phrases and long answers. Practice in improv and spontaneity skills would be great (not that I expect a U.S. President is going to do that.) But increasing thinking-on-your-feet mental agility would help.
  • Get skilled with the teleprompter – Obama's preference is to always speak from a prepared text, written for him in most cases, so he is reading someone's words. And almost always by Teleprompter – it's a part of his traveling package. And he looks like he is watching a slow moving ping-pong game whenever he speaks in a formal setting. He looks to the left for 4 seconds, then to the right for 4 seconds, and so on. (More examples here.) Watch him Tuesday night. No variation – which shocks me. It also shocks me that not that many people notice when I mention it. But they will – it becomes monotonous and distracting, and over time the unconscious will become the conscious in the public's experience of Obama's speech reading. (Unless he reads this and gets some training – teleprompter use can be seamless.)
  • Less ums, more eyes - In interview settings particularly, and other informal communication situations he has a lot of non-words (ums and ahs) and his eyes cast down more often than not. These are not the hallmark behaviors of a leader. Pausing and looking directly, always, will correct these confidence leaking distractions.

Watch him Tuesday night – he does not yet approach Reagan or Clinton, yet with a little coaching…


Categories: Communication Skills, Leadership and Communications, Political Communications, Public Speaking, Speakers
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