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Learn how to make your ideas stick from Leonardo DiCaprio

Kelly DeckerPosted by Kelly Decker   |   July 22nd, 2010   |   1 Comment   |  Tweet This

It’s quite a rarity to get out for a date night or, in our case a date day. We went to see Inception on Sunday afternoon, the new thriller with Leonardo DiCaprio by writer/director Christopher Nolan whose work includes Memento (amazing!), Dark Knight, and many others.

It’s intriguing, deep, and action packed. And great effects if you’re into that kind of thing. While I was trying to sort out the plot around whose subconscious was whose, I started hearing the SUCCESs framework from Made to Stick. Disclosure: yes, I am in tune to it, but really not that geeky about it. Seriously, Nolan MUST have taken a few notes from the book in his research. If you’ve read the book or attended one of our programs you know that SUCCESs is a checklist for sticky messages which share the principles of Simple, Unexpected, Concrete, Credible, Emotional, and Story.

The premise of Inception is how to extract and plant subconscious thoughts, using dreams as the vehicle. And it turns out that planting an idea is the more difficult of the two. Not unlike what we do everyday: trying to plant ideas like adopting a new technical standard, launching a new initiative or process, convincing the boss why we’re the right person for the job, lobbying for a family vacation in Florida instead of Colorado, and even getting the kids to put things back in their place (by starting with putting their shoes away in the closet instead of leaving them in the middle of the kitchen floor).

So, Leo (aka, master thief Dom Cobb) assembles a crack team including a dream architect, a chemist, and a forger – all of whom can also kick butt in the process. Their task: to plant an idea in the mind of a major energy conglomerate heir – specifically, the idea that he should sell off and disband the business his father built. And they do it using a few of the SUCCESs principles that also map to the Decker Cornerstones:

  • Simple: The idea must be incredibly simple so that it can grow and thrive on its own. That means boiling your message down to the biggest change in how you want your listener to think/act about your idea – it’s your Point Of View.
  • Concrete: There must be some specificity and familiarity in the environment to allow the idea to grow. In other words, once you get someone to buy off on your Point of View, you must tell them what to do next. Include a Specific Action Step that is timed, physical and measurable.
  • Emotion: Use it! This is the get-someone-to-CARE-about-your-idea part. Why would they do this? Give them the benefits (to THEM), and remember that positive emotion trumps negative emotion. The movie really tugs at the heartstrings here – without giving away too much I’ll just say that parents, don’t throw out all the elementary school artwork.

And it all comes together in a terrific 2.5-hour story that keeps your mind whirling. Head to the theater and go brush up on your communications – it’s a pretty good excuse. I’ll leave you with the trailer:


Categories: Film, Musings, SHARPs and Stories
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Damn sticky SHARPs: Spartacus & data integration

Kelly DeckerPosted by Kelly Decker   |   March 30th, 2010   |   4 Comments   |  Tweet This

Did some work early this month with a client for their new hire training. When we introduce our methodology for developing content, we use the Decker Grid and SHARPs. We’ve talked about our SHARPs before: Stories, Humor, Analogies, References/Quotes and Pictures/Visuals. They’re a handful of tools to help make your message stick.

So, what the heck does Spartacus have in common with data integration?

This particular client of ours is all about data. They love it. Respect it. Manage it. Integrate it. They make data useful to their customers. One of the most important benefits of their products and services is that they can ease tension between IT and Sales/Marketing.

Here’s just one example of what they do: they make it so the sales and marketing teams have the information they need to have a 360 degree view of their customers, all in one place. Better customer relationship management, increased sales…all good news. And, nobody has to bug the IT folks for bad data. To show this (in a mock presentation to a customer), one participant began his message with this classic scene from Spartacus:

Then he went on:

“You have no idea who is the real Spartacus is among your customers. Your data is just plain bad and you can’t service these customers effectively. It’s critical that you upgrade and simplify your systems.”

Now there’s one that will stand out against the competition.

Challenge yourself by asking, “How will I be remembered?” They likely won’t sign on the dotted line right after you finish your PowerPoint presentation. That message of influence must persist longer than the 60 minute meeting that you have with that customer, team member, or boss. As your listener is flooded with all sorts of information for the rest of the day, how will your message be remembered so that they buy off on your message and take action?


Categories: Musings, SHARPs and Stories
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You don’t take a wrecking ball…

Bert DeckerPosted by Bert Decker   |   November 10th, 2009   |   Leave a Comment   |  Tweet This

Here’s a great example of a metaphor from the halls of Congress, no less.

A few weeks ago Kelly posted on Obama’s “Grab a mop!” Here’s an example of the other side exemplifying skills with metaphors, analogies, and other good stickiness to make a point. Congressman Jack Kingston of Georgia gets prime time coverage here (not just C-SPAN) for visually using the 2,000 page Health Care bill and his phrase, “If your kitchen sink is leaking, you fix the sink. You don’t take a wrecking ball to the entire kitchen. This bill is a wrecking ball to the entire economy.”

The metaphor takes a complex idea like his view on health care and simplifies it in an instant. And it’s easy to visualize how outrageous a wrecking ball smashing through a kitchen would be — and that’s what he wanted to do.

So there you have it, another great sticky message. We look for them everywhere, just like raccoons look for snails and slugs under the grass in my backyard…  (well, that’s another story, but here are a few pics just so you don’t think I made that up. The best word pictures come from real life.)


Categories: Musings, SHARPs and Stories, Short Bits
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New look, expanded outlook!

Bert DeckerPosted by Bert Decker   |   October 5th, 2009   |   6 Comments   |  Tweet This

Today we’ve redesigned the blog and moved to Wordpress. More importantly though…

We’re excited about change at Decker Communications, Inc. I started this blog over four years ago (here’s the first post.) Didn’t know much about blogs then, but my ultra techie son Sam Decker (@SamDecker) of the fast growing Bazaarvoice got me started – and seems clients and others have found value over these years.

Now that my other son Ben Decker is President of Decker, and he and his ultra talented wife and Executive VP Kelly Decker have pretty much taken over managing and expanding our communications consulting and training business – it’s time for their voices to be more prominent. I’ll be continuing to post, and now and then you’ll hear from one of our Program Leaders or a guest communicator as well. Our plan is to increase the breadth and depth of our coverage while not losing focus.

We’ll continue to blog about insights, tips and new ideas on the behavior and messaging of communicating in the business world. There’s a lot of misinformation out there, and we will apply our 30 years experience of what works – so you can create YOUR communications experience – in any situation.

We’ll continue to cover personal communications, leadership influence and the impact of exploding technology in speeches, meetings and conferences. (See last post.) We’ll always have a consistent Point Of View – making the subject one of value to you, our clients and readers. But we’ll have some fresh perspectives now, and different personal approaches as well.

So thanks for subscribing and reading – and tell us what you’d like to hear about. We’ll plan to make good use of your time.


Categories: Musings, Newsworthy, Short Bits

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Brogan Battles Backnoise – and wins!

Bert DeckerPosted by Bert Decker   |   September 30th, 2009   |   7 Comments   |  Tweet This

You may have heard of the backchannel when one is speaking, but have you heard of BackNoise? If not, it’s time you do. As blog post reader Paul Freet stated: “Backnoise is like the hammer in the 1984 Apple commercial.

Paul hit the nail on the head. BackNoise is the hammer being thrown into the theater of public speaking.

In my blog post “Speakers – Be Aware, Twitter is Coming,” I affirmed that in any conference, event or speech setting where the speaker has a point-of-view and a message to deliver, the speaker is responsible for the experience. Twitter, BackNoise and other backchannel tools challenge speakers to step up their game in maintaining responsibility for their communications experience. Backchannel conversations compete for an audience’s attention. Presenters need to master the art of engaging their audiences more than ever if they’re going to be successful communicators of the future.

Unlike Twitter, BackNoise is an isolated conversation backchannel tool, centered around a single topic (or rather a single conversation name). Created by Keith McGreggor of Atlanta, BackNoise lets anyone establish these topical conversations quickly and easily, allowing those who know the name of the conversation to join in. These virtual conversations can occur during meetings, lectures, presentations and speeches – anywhere YOU may be presenting your message to your audience – whether you like it or not.

There have been many recent blog posts on BackNoise, (several listed at the end of this post) – most of which reference what transpired at the New Media Atlanta conference on September 25, 2009. My daughter attended that conference and had this to say about her experience:

BackNoiseI’ve read about the BackNoise chatter at the conference changing the tone of the conference from excitement and enthusiasm in the morning to a negative, disheartened mood in the afternoon. I didn’t experience that because I wasn’t online to view it. (The BackNoise conversation wasn’t displayed publicly, but taking place on laptops throughout the auditorium – much like kids talking in class, uninterested in learning.)

Oblivious to the negativity spreading throughout the day on BackNoise, I first experienced BackNoise when the main speaker, Chris Brogan, took the stage and put BackNoise up on the screen behind him. Curious (because it was on the screen), I read some of the comments and found what I read to be mostly silly, boring, off-topic, uninteresting and frankly stupid. When Chris took the stage and began rapping, my eyes immediately shifted from reading comments of no interest to me on BackNoise to checking out what the heck this guy was doing. What I witnessed as Chris’ presentation continued was a personable, down-to-earth and confident presenter connecting with his audience, sharing a valuable message in a way that engaged his listeners. While I continued to see BackNoise comments scrolling on the screen behind him, I paid no attention to them because they couldn’t compete with him. I was so interested in what he was saying that BackNoise was just that – noise in the back that I tuned out because I wanted to participate in his communications experience.

I’ve watched the video of Chris’ presentation (and you can too on Chris Brogan’s blog). My daughter is right. Chris is an excellent communicator. He masterfully created, facilitated and led an effective communications experience for his audience. Realizing the effect of BackNoise in the shadows of laptop screens, Chris yanked the furtive chatter out of the laptops and threw it on the screen for all to see and for him to confront and control – which he did, artfully. Chris has demonstrated in Atlanta how communicators can tame the lion of backchannel distractions. (A more in depth review of how Chris Brogan tamed the lion is the material of a forthcoming blog post.)

What we can learn from the New Media Atlanta experience with BackNoise is this:

  1. You (as speaker) are responsible for your communications experience.
  2. Backchannel conversations are here to stay; embrace them as your competition.
  3. Now, more than ever, you need to sharpen your skills to connect with and engage your audience — you need to be BETTER than your competition (distractions in general, but particularly backchannel chatter).
  4. BackNoise (unlike Twitter) is a unique backchannel tool that you can establish, encourage and control as you use it to create a more interactive communications experience between you and your audience.

You’ll be hearing a lot more about BackNoise in the world of mainstream speeches and presentations. Don’t fear it, face it.

Some of the recent blog posts about BackNoise:

Unexpected Learnings: Backnoise Can Be Toxic

Backnoise Is The New Listening Channel

How To Present While People are Twittering

Backnoise: You’re Not Ready for This, or Are You?

Don’t Blame Backnoise


Categories: Communication Skills, Musings, Twitter and Social Media, Web/Tech
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Using Twitter Well – Groups and more…

Bert DeckerPosted by Bert Decker   |   August 13th, 2009   |   5 Comments   |  Tweet This

Seesmic You build relationships through spontaneous, casual, open and ‘dialogue’ communications. This is primarily done in the communications medium of face-to-face and not in text – until Twitter. Twitter is powerful enough to use right now, but will become even more of a relationship builder as people use the ‘group’ function. That means you can talk to the world, but gather people in your community (or in Seth Godin’s view ‘Tribes‘) of interests to dialogue and influence.

SRLast weekend we had our great annual conference of Speakers Roundtable, (my Master Mind group,  among other things), and I urged everyone to use Twitter well – which means giving value and ‘grouping.’ There was lots of interest and questions, so rather than just an email to my small group I thought I’d give my suggestions here on my blog – with links – on how to start, how to give value, and then how to use Twitter powerfully by grouping.

Twitter 101: Some aren’t yet engaged, so…

  • Here’s how to start communicating on Twitter
  • Some additional tips from my early experiences: The How and Why of Twitter
  • From @MichaelHyatt on Beginning on Twitter – and he’s a great person to follow
  • When you’ve read/done some of these things, be sure you are using Tweetdeck or Seesmic. (more later on those.)
  • You can be good and active on Twitter for 10-15 minutes a day, or a lot more. The more you put in, the more you get out. (Unless you get addicted, when the ROI will fall but still be very healthy. And a new fun hobby…)

Twitter 201:

  • Twitter can’t be explained very well (here’s one effort) – it needs to be experienced. But once you’ve given a few dozen updates and are following a few dozen people or more and have been at it a couple of weeks, you’ll begin to see the value in building: relationships, community, influence, information, traffic… and more (that’s just my list.)
  • Twitter is NOT about “What are you doing?” but ‘what is of interest and value to your communities’
  • Here are several great ideas from @ChrisBrogan on how to give value on Twitter. (Chris is also great to follow, but realize his ‘giving value’ post is set up ‘tongue in cheek.’) As you’ll see, giving value is the only effective way to really build followers, and community. And influence. Happily, on Twitter there are many different ways go about it.

Tweetdeck j

Twitter 301:

  • To manage your growing stream of followers, you need to segment them into groups. To follow news events or conferences or topics you need to be able to segment them. To make sure you follow  certain people you need to have a way to aggregate. That’s why you need to use Tweetdeck or Seesmic.
  • I prefer Seesmic right now, but these two User Interfaces, and several others, both work similarly in easily putting people into groups. You can have any number of groups (I have an A Group; family, company, must read. B Group – friends, good info, try to read. C and D groups – get to if I can. Many Tweets – here I put good people, but they just tweet so much they clutter my other streams. etc.)
  • I’m starting a purely Speakers Roundtable Group (the motivation for all this) and urging them all to do the same, and I’ll encourage them in the process as I’ll be following all of them.

Twitter 401:

  • This could go on forever, but by now you have the idea. Take one step at a time. Go slow or fast. Have fun with it.
  • There are 1,001 blogs and posts on how to use twitter, and tools for twitter. Follow your preferences – there are no rules for Twitter.
  • Here is one of many good places to go for Twitter (and tech) info – from @Mashable

And if you didn’t see this elsewhere on my blog, follow me at @BertDecker – tweet me as I’d love to help you get going in groups.


Categories: Musings, Twitter and Social Media

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Simple. Natural. Downright perfect.

Bert DeckerPosted by Bert Decker   |   August 5th, 2009   |   3 Comments   |  Tweet This

Simply Lemonade 2

Simple. Natural. Downright perfect.

This slogan for Coca-Cola’s brand “Simply Lemonade” captures desirable traits not only for products we consume, but also for how we express our ideas. In particular, these words describe an effective communicator.

As communicators, we want our ideas to not just be understood, but to be remembered. Our goal is to impact our audience, making a lasting impression. This can only be achieved by keeping the message simple and focused. In their book, Made To Stick (which we previously reviewed), Chip and Dan Heath emphasize the importance of making ideas stick with “Simplicity” (represented by the first letter of their acronym “SUCCES”). The Heath’s explain:

To strip an idea down to its core, we must be masters of exclusion. We must relentlessly prioritize. Saying something short is not the mission — sound bites are not the ideal. Proverbs are the ideal. We must create ideas that are both simple and profound.

All communication – whether written or verbal – is most effectively communicated when undiluted by extraneous matter. This is especially true in public speaking.

“I hear and I forget.” – Confucius

The more complicated, cluttered and crammed a speech, the less likely an audience is going to hear and remember, much less be responsive and motivated to action. A recent example of this is Gov. Sarah Palin’s resignation speech.

Her speech was neither simple nor natural. Her core message was buried in rambling.

So how do we make our speeches simple, natural and downright perfect?

  1. Identify your point of view (POV). This is the meat of your message. This is why you’re speaking – the driving force behind the presentation.
  2. Design your speech around your POV, using the rule of three to organize your message.
  3. Deliver your speech from these main talking points, allowing your communication to flow naturally from the structure you’ve created. NEVER read or memorize a speech. The only way to communicate naturally is from the heart and mind, using key points to keep your message organized and on track.

Decker grid The Decker Grid System™ is an excellent tool for designing a simple, natural and downright perfect speech. In Creating Messages that Motivate, the Decker Grid System™ is explained in detail, providing the steps to create a clear and effective speech.

Simple

Keep your message focused on the POV- the core of your message.

Natural.

Communicate naturally, from talking points

(using Decker Grid System™ )

Downright perfect.

Your audience will hear and remember.


Categories: Communication Skills, Musings, Public Speaking

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