Hi. We're Decker Communications.
We consult and train businesses in communications, in what they say and how they say it. We love what we do because our programs are transformational - we see more focus, confidence and effectiveness every day. We hope these posts will provide some insight on communications, increase your awareness and even boost your impact too.
  Learn more about us
Introducing our newest program!
Introducing our newest program!A hands-on experience to boost the stickiness of your ideas... and your impact.
  Learn more
  Register

Archive for March, 2010

Damn sticky SHARPs: Spartacus & data integration

Posted by Kelly Decker   |   March 30th, 2010   |   4 Comments   |  Tweet This

Did some work early this month with a client for their new hire training. When we introduce our methodology for developing content, we use the Decker Grid and SHARPs. We’ve talked about our SHARPs before: Stories, Humor, Analogies, References/Quotes and Pictures/Visuals. They’re a handful of tools to help make your message stick.

So, what the heck does Spartacus have in common with data integration?

This particular client of ours is all about data. They love it. Respect it. Manage it. Integrate it. They make data useful to their customers. One of the most important benefits of their products and services is that they can ease tension between IT and Sales/Marketing.

Here’s just one example of what they do: they make it so the sales and marketing teams have the information they need to have a 360 degree view of their customers, all in one place. Better customer relationship management, increased sales…all good news. And, nobody has to bug the IT folks for bad data. To show this (in a mock presentation to a customer), one participant began his message with this classic scene from Spartacus:

Then he went on:

“You have no idea who is the real Spartacus is among your customers. Your data is just plain bad and you can’t service these customers effectively. It’s critical that you upgrade and simplify your systems.”

Now there’s one that will stand out against the competition.

Challenge yourself by asking, “How will I be remembered?” They likely won’t sign on the dotted line right after you finish your PowerPoint presentation. That message of influence must persist longer than the 60 minute meeting that you have with that customer, team member, or boss. As your listener is flooded with all sorts of information for the rest of the day, how will your message be remembered so that they buy off on your message and take action?


Categories: Musings, SHARPs and Stories
Tags: , , , ,

Tweet This  |  Permalink  |  4 Comments



Life: The stickiest biology lesson you’ll ever get

Posted by Kelly Decker   |   March 22nd, 2010   |   2 Comments   |  Tweet This

Just finished watching the first two installments of Life , the Discovery Channel’s unbelievable account bringing life to… life. See a preview here. For nearly two hours, my husband and I sat in awe, muttering, “No way!” “Oh my gosh!” and “Holy cow!” back and forth.

I’m heading ff to Lawrence, KS next week to lead two back-to-back Decker Made to Stick Programs for a new client, so I’m loving the stickiness of these episodes.

Here’s a quick breakdown of why Life is so darn good and sticky – using the Made to Stick SUCCESs template as a test:

Simple:

Each episode has a clear Point Of View that focuses on what’s unique and interesting about the topic (the big idea). For example: “Reptiles make it because of their remarkable adaptations.”

Also, the brilliant use of analogies helps those of us with just Bio 101 under our belt to understand the incredible ways these animals have adapted to their environment.  Case in point: the Namaqua Chameleon has adapted to walking sand dunes by spreading its toes – aka, “Chameleon snowshoes.”

Unexpected:

From defense mechanisms, to hunting strategies, and mating rituals, your eyebrows will shoot up in surprise. Who knew that a big ol’ daddy bullfrog would dig a channel so that his tadpoles can reach a larger water source? Or that a Basilisk (aka “The Jesus Lizard”) can run on water for 100 feet to avoid its predator? And, did you know that the acceleration of a chameleon’s tongue is five times faster than an F16 fighter jet? Just check out what this frog does for a little dose of unexpectedness.

Concrete:

Amazing, stunning, jaw-dropping visual examples. Never-before-filmed visual examples. And you sit there, watching, thinking, “How the heck did they get that shot?” This is an experience. Totally different to read it in a text book that to see it, hear it, and really feel it. It is stunning, and I can now admit that going HD was worth it.

Credible:

Uh…hello? You can’t script this stuff. We’re talking all-up-in-your-face real animal drama. It took more than four years to produce Life. At the end of each episode there are little vignettes of the journalists who traveled to the most remote places on earth to capture the priceless footage– they’re legit too. Add the authoritative voice of Oprah beautifully narrating, and you’ve nailed credibility.

Emotional:

You actually feel for these animals and the challenges they face. Don’t like snakes? Doesn’t matter. You’ll end up rooting for them as they try to protect their eggs. Grossed out by lizards? Not any more. You’ll get to know and appreciate the stamina and strategy of a Kimodo Dragon hunting its prey.

Story:

Short of giving the animals names, each vignette is a story of survival, protection, ingenuity, and love.

Life is the complete, sticky communications experience.

And all this while the season opener of Dancing with the Stars played on with zero attention from yours truly. Looks like we finally have something worth watching. Catch the many repeats airing all week, and get caught up before next Sunday!


Categories: Uncategorized
Tags: , , , , , , ,

Tweet This  |  Permalink  |  2 Comments



Video Blog: Toyota video conference to rally workers

Posted by Ben Decker   |   March 5th, 2010   |   1 Comment   |  Tweet This

As many of you have seen, Toyota put on a large-scale video conference with 7,000 employees this morning. This is a great example of using video communication to connect in a business setting.

Here’s a video blog about the critical nature of connecting in business, exemplified by this morning’s Toyota conference:


Categories: Leadership and Communications, Newsworthy, Video - Use It
Tags: , , , , , , ,

Tweet This  |  Permalink  |  1 Comment



Delicious Simplicity

Posted by Kelly Decker   |   March 4th, 2010   |   3 Comments   |  Tweet This

I love gnocchi. Love. Gnocchi. In my humble opinion, it’s one of the most delicious, perfect things to eat. My favorite Italian restaurant Incontro has the best I’ve ever had.

The amazing thing is that gnocchi is crazy simple. It’s mind boggling that potatoes, flour and eggs can combine to make a fluffy, melt-in-your-mouth pillow of pure goodness.

But here’s the problem: Simple ain’t easy. I asked Incontro’s owner, Gianni Bartoletti, how they do it. You’ve got to do the right things with the potatoes, flour, and eggs to make it come together in the right way. Use the wrong kind of potato, not enough flour, too much mixing and you’ll end up with a gummy mess.

Creating a simple message isn’t easy either. We want to cram so much information, riddled with jargon, to make our point. And it’s not as if we are trying to be difficult, it’s just that we have a whole lot to say to prove our company, our products, services and ourselves. We over add and over mix our message, and the core – the most important single idea – gets lost.

Here are a couple of my favorite resources on Simplicity:

  1. Dan Heath has an excellent Made to Stick video series on www.openforum.com. Here he is talking about the first “S” (Simple!) in the SUCCESs framework.
  2. Common Craft: the dynamic duo of Lee and Sachi LeFever have made an art of explanation – to the point that you breathe a sigh of relief after watching one of their videos. They take subjects ranging from borrowing money to cloud computing and break it down into 3 minute videos in “plain English.” Here’s their explanation of Twitter.

So, keep it simple – please. For your next message – think potatoes, flour, and eggs, and mix them up just right to create a memorable experience.


Categories: Communication Skills, Short Bits

Tweet This  |  Permalink  |  3 Comments