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Archive for October, 2008

You’ve Got To Be Believed To Be Heard

Posted by Bert Decker   |   October 28th, 2008   |   1 Comment   |  Tweet This

You've Got To Be Believed To Be Heard
With today’s headlines, now more than ever “You’ve Got To Be Believed To Be Heard.” So I'm delighted to announce the release of my newly revised book, just published in hard cover from St. Martins Press!

Some great blog reviews already received are from Nancy Duarte of Slide:ology fame, Garr Reynolds of Presentation Zen, and John Pearson of Managing Buckets, among others. (Much appreciated.)

In "Believed…" you'll find out:

  • Why was George Bush a great communicator – once?
  • See the differences between the New Communicators and the Old…
    Steve Jobs vs. Lee Raymond
    Oprah vs. Jeannine Pirro
    Howard Schultz vs. Michael Chertoff
    Bono vs. Mark McGuire
  • Avoid the Three Myths of communicating
  • Discover the power of the First Brain, and how you can use it
  • Why people buy on emotion and justify with fact?
  • Use the Six Behavioral Skills to your advantage
  • Move your communications from information to influence
  • Make the unconscious, conscious
  • Reverse the ‘fear of speaking’ to your advantage
  • Learn SHARPs to create your own unique communication experience
  • Obliterate PowerPoint Abuse
  • And much more…

For the first time these two concepts are combined in one book to make the 'complete book of speaking' –

  1. The Behavioral Skills of the Decker Method with
  2. The Decker Grid – a unique and proven process to create and organize ideas in half the time

Naturally I'd love you to get it right here at Amazon – at 33% off the list price! And I'd thank you for helping it get on the best seller list…


Categories: Books, Communication Skills, Leadership and Communications, PowerPoint Abuse - Avoid It, Public Speaking, Speakers
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Who’s In Your Top Ten Speakers

Posted by Bert Decker   |   October 24th, 2008   |   9 Comments   |  Tweet This

Top Ten
It's almost time for our annual Top Ten Best and Worst Communicators of 2008 – and we'd love to hear what your choices might be. Comment here, or send an email, or Twitter me at bdecker, with the good and the bad – who you think should be on the list.
Obama speaks
As a reminder, here is last year's 2007 list, and remember that Barack Obama was #1 Best in 2006.

We have someone in mind already for #1, but maybe he can be ousted by someone you think of that hasn't been on our radar. And there's someone who probably will be on BOTH the best and the worst – that would be a first, and who could she be?

It's fine to think of public speakers, but keep in mind we're talking about communications here – and that is a lot broader than speech making. We'll publish the list on December 31st.


Categories: Communication Skills, Newsworthy, Public Speaking, Short Bits, Speakers
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Remembering a Tremendous Communicator

Posted by Bert Decker   |   October 17th, 2008   |   2 Comments   |  Tweet This

Charlie Joy
Charlie "Tremendous" Jones was a great communicator. And as he would say it, he "graduated" yesterday, and heaven will be a livelier place with him there.

Why write a memorial in a communications blog? Because he was an example we can all emulate.

  • He loved people, and he loved communicating in both written and spoken word.
  • He wrote the book "Life Is Tremendous." He loved books, and he said, "You are the same today as you'll be in five years except for two things: the people you meet and the books you read."
  • He was a world famous professional speaker – sought after for inspiration, wisdom and motivation.Charlie and Gloria
  • He was a hugger - and he was known by hundreds of thousands for going into his audiences and hugging people. Bear hugs. He was a big man, and when he hugged his beautiful wife Gloria, he engulfed her.

Tremendous Jones
Charlie Tremendous Jones engulfed life. He cared about people, whether they were among thousands in one of his audiences or were one of a few in prayer groups that he was continuously starting up. Tremendous and Gloria loved kids, and they set aside one building on his Pennsylvania property so he could have Christmas year round for underprivileged kids.

He was a good friend and an inspiration. Charlie was one of twenty of us in Speakers Roundtable, and as we learned of his graduation there was an instant outpouring of nineteen celebratory emails to each other. Tremendous would have liked us celebrating, but not lauding him. He was a very humble man.

I featured him in my new book "You've Got To Be Believed To Be Heard" as 'A Tremendous Communicator' (naturally,) but the real reason is he was one of the most inspiring, authentic and infectiously positive people I know. That is the mark of a great communicator. Charlie DrumstickAnd Charlie Tremendous Jones was the best – in so many ways.


Categories: Leadership and Communications, Public Speaking, Speakers
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If it was the first debate…

Posted by Bert Decker   |   October 15th, 2008   |   Leave a Comment   |  Tweet This

Last debate
If this was the first debate, John McCain would have won. Here's why:

  • McCain tended to be direct, confrontational, looked (more or less) calmly at Obama when he was talking, and was in control – not passive. Actually he was effectively on the attack in the middle of the 'debate.' But that is very much offset by the fact most people don't LIKE the attack. Force can be weak, although appearing strong.
  • Obama tended to be professorial, began most answers with "Well," or "Well look," was mostly looking down, had a lot of 'ums' and 'uhs,' and tended to smirk with disdain as McCain talked. And he talked details in a lecture mode. Yet offsetting this was the important fact that he was perceived as more likable 70% to 20% – a critical indicator. He didn't alienate, as McCain did to many.
  • My problem with both of them was – where's the leadership, where's the conviction, where's the power of communication? Neither of them captivated us.
  • They both did fine with the issues, such as they were, but we don't remember issues, we remember being inspired and motivated…

So if this was the first debate, this election might be a horse race. But it's the end, not the beginning.

For this to be a debate, John McCain would have to have dramatically changed the direction of a losing campaign, or Barack Obama would have to have fallen on his face. Neither happened – it was not so much a debate as a discussion of issues.

So it probably had no impact on those who have already decided how they are going to vote (most everybody,) and little impact on the few undecided's left.

Since we emphasize the behavior that creates a communication experience in this blog, there's not much more to talk about, now. (Although we learned more from seeing them standing in the first debate, and moving around in Town Hall in the second one. Here, seated, both McCain and Obama were restricted, and thus muted.)

But…

It's fascinating to see what we CAN learn from watching ALL of the debates, including Biden-Palin, and later on, (after a much needed debate break,) I'll have a post on…

  • The major difference of formal 'speaking' vs. interviewing
  • Importance of facial expression -both smirk and smile
  • Reading vs. thinking on your feet
  • The amazing speed which you can change people's opinions (feelings) when speaking
  • Why where you look counts so much
  • How people buy (vote) on emotion and justify with fact

Categories: Leadership and Communications, Newsworthy
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Obama McCain – Who won the debate

Posted by Bert Decker   |   October 7th, 2008   |   Leave a Comment   |  Tweet This

McCain Obama debate
This was John McCain's debate to win or lose. He did not win it.

Considering the political climate, John McCain had to do extremely well, and Barack Obama had to falter. Neither happened. Obama won the debate just on this issue alone.

If you consider the behavior, trust, believability and impact of the candidates, which is the purpose of this blog – here are some thoughts:

  • There was no electricity. Here we are in one of the most difficult economic climates in decades, or perhaps since the depression.Tomorrow, or the next day, ask your friend or associate about a specific issue – they will be hard pressed to name a specific stance of one candidate or the other.
  • McCain did not bring up anything about Obama's character, which was the emphasis of the McCain campaign attack in the days preceding the debate. This issue will now disappear. So will McCain's chances.
  • Obama was comfortable. There was much talk about the Town Hall being the medium for John McCain. They were both good in relating to the audience, eye contact and movement, but there was no big distinction. Obama wins by beating the expectation.
  • KEY POINT: Nothing to do with Obama and McCain, but with the audience meter. If anyone was channel surfing, as I was, they would end up with CNN and the audience meter. How do the independents FEEL about the answers. In a dynamic debate, we would watch the participants for body language and expressions. This was not a dynamic debate, (see below), and became more of the same – a political debate rather than an arresting discussion of opposing ideas in time of great turmoil. So to maintain interest it was INTERESTING to watch what objective observers felt.
  • FASCINATING: From the Audience Meter – at all times with both candidates, when they turned negative, the audience turned negative. They did not like it. When they applauded themselves, people did not like it. And when there were a lot of LBOW's (Lovely Bunch Of Words that sound fine but don't mean much) they also turned negative. There were many more negatives for McCain than Obama.
  • Slightly interesting: They are both left handed – we watch them making notes. Both looked benign in the cutaways as they were listening.
  • John McCain never hit his stride. He used "My friends" more than a dozen times – it becomes a cliche and a formality. That phrase does not connect, and McCain did not connect. He did move, he did look at people, and he did try to use a couple of instances of humor, but with no impact.
  • Barack Obama was comfortable. He also moved, looked at people, and was articulate. He did not connect at the emotional level, but he really didn't have to in this debate. All he had to do was get by – he's the front runner. He did more than that.
  • The Likability Factor: A poll taken at the end of the debate judged likability – the most important criteria based on past campaigns (and noted in my book "You've Got To Be Believed To Be Heard")

The result on Likability:

Obama 65% and McCain 28%. Not much more to say.


Categories: Communication Skills, Leadership and Communications, Newsworthy, Political Communications
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The Palin Debate – and the winner is…

Posted by Bert Decker   |   October 2nd, 2008   |   4 Comments   |  Tweet This

Debate_biden_palin
Who won the debate? Actually, it wasn’t a contest really – it was Sarah Palin’s to win or lose.

And she won! Not perfect by any means, but she did what was essential to turn the tide of ridicule.

Oh, Joe Biden did fine, no gaffes and he talked as a man of experience. But Palin was at risk – it was hers to turn the tide.

Here’s what happened, and as we do in our training programs, I’ll do this with a 3×3 of Keepers and Improvements:

Palin_debate


Palin – the communication experience of her performance in this debate:

        Keepers:

  • She connected. She spoke to the people. She looked at the TV camera as if it was a person, and included Biden and Gwen Iffil in glances when appropriate. She even looks pleasant when she is attacking. She is likable and appears trustworthy. She smiles and is at ease – she is approachable. Her casual manner serves her well right now – even though not presidential. She looked like she was having fun – exhibiting the confidence of a leader.
  • Most importantly, Palin exceeded very low expectations. And she did it mightily. She did give some facts, figures and details – she did seem informed. There were no hesitations nor "ums" and "uhs." And many people expected her to lose it under this pressure. She did far better. And when she talked about the need for "personal responsibility" both Democrats and Republicans responded at over the 90% level on the audience response meter.
  • In the past weeks’ interview clips that have been all over the media, Palin appeared vacant and lightweight. These were edited clips – and amplified by the very funny Tina Fey clips. In this unedited debate Sarah Palin held her own. She appeared smart and intelligent. She responded well to Gwen Iffil and Biden. She went a long way to wiping out the lightweight label.

        Improvements:

  • She spins. In the parlance of politicians, the media and the speech experts – bridging is an essential quality of a good communicator. But as in any skill there are extremes. She is good at bridging, but is at the upper extreme as she avoided about a half dozen questions.
  • Palin is still too casual. It is a great communication quality as shown in ease, smile and informal language, but as she moves on she has to elevate. She has to lessen the contractions and increase multi-syllable words. She is no Margaret Thatcher, nor should she be, but she should watch a few of Thatcher’s tapes.
  • As great as her smile and likability, she still uses the ‘cute’ mode too much. She winked a couple of times and often has a ‘little girl’ nose scrinch-up (not sure how to describe it). She should outgrow it as she moves up in leadership.

Biden_debate



Biden – the communication experience of his performance in this debate:

        Keepers:

  • He was good. I hadn’t intended to analyze him in detail, but changed my mind. Most powerful was his detail and grasp of knowledge. You feel he could step right into the presidency.
  • Biden welled up. When he was talking about the tragedy in his family background he was very appropriate when his eyes teared up as he talked about his loss. This one moment alone hit a responsive chord in the audience and added to his likability.
  • He treated Sarah Palin just fine. A lot was made of his gruff manner, and what he might do to attack. Biden was very appropriate, civil and statesmanlike.

       Improvements:

  • Biden talked in "senate speak" as one observer at my location observed. Too true – when he got into facts, figures, details and campaign cliches we glaze over.
  • He looked angry several times – not from expressing determined principles so much as getting on the edge of showing real emotional anger. Not good when compared to the unflappable Palin.
  • He looked at Gwen most of the time, and rarely looked at the TV camera as the audience. So those few times when he did address the camera, he looked like he was pitching us.

This debate was no game changer, but because of Sarah Palin’s performance, it keeps the McCain-Palin ticket in the game. And that’s going a long way from where it was before the debate.


Categories: Communication Skills, Leadership and Communications, Newsworthy, Political Communications, Public Speaking, Speakers
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Palin Debate Preview

Posted by Bert Decker   |   October 2nd, 2008   |   5 Comments   |  Tweet This

Biden_palin_debate
What to look for in tonight’s Biden – Palin debate:

  • It’s all about Palin - she wins or loses based on knowledge and thinking skills. Biden is almost an afterthought. Paretto’s law is at work – 80% of the impact (and media coverage) will be about Palin, 20% will be on Biden.
  • Palin will have to overcome mental clumsiness as shown in her halting interviews with Katie Couric, and others.
  • Palin will have to act ‘presidential’ without losing her personality. She has to drop the casual language, like "gonna" "kinda" "gotta" and never again "I’ll try to find you some and I’ll bring ‘em to ‘ya."
  • Palin is an excellent communicator in connecting with people – energy, eye contact, humor and smile. She is outstanding giving a formal speech.
  • Palin in the past has shown ‘thinking on your feet’ skills when she knows the subject. The problem is now on this national scale, when she does not apparently know much about the subject – she has faltered and stumbled. Her knowledge and thinking/bridging skills will be critical to answer the question of "qualified?" which will be on the undecided voter’s minds.
  • Palin only has to convince the 10-20% of the voters who are the undecided’s. She’ll never change the minds of those who love her, or those who hate her.

Tonight Sarah Palin has to create a communication experience that can persuade the record number of viewers of this debate that she has a grasp of complex issues and the ability to lead on a national scale.

For Palin, it will be a tough task to triumph. But perhaps they don’t call her "Sarah Barracuda" for nothing. Tonight will be an event, and if Palin DOES triumph, it could get the McCain straight talk express back on track. Stay tuned.

Read the rest of this entry »


Categories: Communication Skills, Newsworthy, Political Communications, Public Speaking
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