Hi. We're Decker Communications.
We consult and train businesses in communications, in what they say and how they say it. We love what we do because our programs are transformational - we see more focus, confidence and effectiveness every day. We hope these posts will provide some insight on communications, increase your awareness and even boost your impact too.
  Learn more about us
Introducing our newest program!
Introducing our newest program!A hands-on experience to boost the stickiness of your ideas... and your impact.
  Learn more
  Register

Archive for November, 2006

Humor in Speaking

Posted by Bert Decker   |   November 20th, 2006   |   4 Comments   |  Tweet This

Laughter_women_3 New research! Look at the clip in #1below – laughter is the best medicine.

"Laugh and the world laughs with you." (Anthony Burgess 1917 – 1993). ("Snore and you snore alone," he added.)

Here are five reasons you should use humor – not only in your speeches, but in creating your ‘communications experience’ with those who are important to you.

1. It works. There is scientific evidence that laughter makes a big difference in people’s emotions, and makes them more receptive. Look at this clip and be surprised. (It’s 2 minutes – see it to the end to get the best.) LaughterYoga with Dr. Madan Kataria may seem far out, but it works. You can adapt the principles – it will make you smile, at least.Laughter_mona_1

2. Surprise Broca. Courtesy Roy Williams, The Wizard of Ads. That’s the area of our brain that craves stimulation for attention. Humor gives you a change of pace.

3. People buy from people they like. We stay in long term (selling) relationships with people we like, people who are fun to be with, and often funny. We do not buy anything from someone we don’t like. And remember, whenever you give a speech or an important message, you are selling ideas. It’s a shame so many presenters in business take themselves so seriously – and lose the human connection. It’s their loss. Take your subject seriously, take yourself lightly.

4. It’s not hard. Now I’m not a funny guy – so I have to work at putting some humor in my speaking. I don’t tell jokes, and don’t recommend anyone tell jokes (unless you are one of the 1 in 100 who can tell jokes well.) What I do is find the quick aside, or use funny video clips, or cute visuals, and definitely tell stories – often when the goat is yours truly.) Humor is one of our five SHARP Principles that enable people to communicate to influence.

5. You can learn. Humor is actually the toughest subject to teach (particularly if you’re not funny.) I know there are a few good humor teachers, but usually those are geared to jokes and timing – there’s a simpler way. Just do two things. First, find out what makes you laugh, then use it. Consciously, every day, work at it until it becomes a way of being. And secondly, smile. Simple as that – we get engaged by the friendly, smiling face, not by the frown. Think funny.

Other tips:

  • Smile on the phone. We do so much on cell phones and with voice messages, be sure you smile as you talk. You can hear a smile – literally.
  • Keep a humor journal for a week. If find you haven’t put anything in it, maybe that tells you something. As you make entries you will see what makes you left, and bring it up to the conscious level, and use these things in your communications.
  • Be creative in your PowerPoints. Not just cartoon art, although that works. But funny video clips, contrasts and counterpoints – the essence of humor – surprising Broca, and using humorous quotes in print. Look at Presentation Zen – a great blog and resource.
  • Go back and look at that clip in point #1 again – feel the difference when you smile (or maybe even laugh.)

There are 4,234 laughing babies posted on Youtube. That tells us something. And here is a classic – if this laughing baby doesn’t make you laugh out loud, you perhaps might take a look at your humor quotient. And reread this post from the top.

Keep on laughing…


Categories: PowerPoint Abuse - Avoid It, SHARPs and Stories

Tweet This  |  Permalink  |  4 Comments



The Communications of Nancy Pelosi

Posted by Bert Decker   |   November 10th, 2006   |   Leave a Comment   |  Tweet This

Pelosi_silou Well, she’s all over TV, the internet and on the cover of the national magazines – time to post on why Nancy Pelosi is a winner.

50% communications and 50% strategy, tactics and grit that’s my take!

Although I don’t necessarily agree with her politics, I’ve always admired her charm and determination. I met and coached Nancy years ago when she was just beginning her run at elected office. She was a learner, smart, and knew the importance of not just framing a message – but communicating it with power. (The Democrats have Bill Clinton, the master communicator, and now Pelosi -  maybe the Republicans should look at how important the communication process is. Where are the up and coming great communicators like Ronald Reagan? Is there a message here about what party is paying attention to what counts?)

The new House Speaker Nancy Pelosi has raised $110 million dollars for Democratic candidates, campaigned in 60 congressional races just this year, and continually has been on message in front of the cameras and press. That takes communication excellence to succeed at that. Why? -  take a look at a few of the reasons:

The smile:

Nancy Pelosi is almost always smiling. She doesn’t have a face with a natural smile, but has made it a habit to smile as she talks. It makes her much more approachable – and that is a great asset when you are continuously giving strong messages.

The eyes:Pelosi_smiling_2

Pelosi_eyes_2Nancy used to have a wide eyed look – a little as if she’s surprised to be there. No longer – she has toned that down to have an open look, and shows through her face that she is not at all surprised to be there – but expected to be!

Quick wit:

As a matter of fact, her confidence is brilliantly expressed in her quick wit. When she was asked a few months ago whether she needed to gain seats in this election to even return as a Democratic leader, she said, "I fully intend to be standing here as speaker of the House next year. Any other questions?"

SHARPS:

She uses colorful and memorable language, what we call the SHARP principles in our programs. Pelosi_and_bush_1In her lunch with President Bush at the White House yesterday, she was lauded for breaking the   marble ceiling, and genteelly said, "We’ve made history, now we have to make progress." Her calm and measured demeanor will continue to be a communication asset in her success putting forth a strong message.

Focus:

People who know Nancy Pelosi say how focused she is, on the details as well as the 30,000 foot level. That shows up in her messages. On point.

Dress:

Nancy Pelosi always dresses and acts conservatively, which is a great asset as well, since she espouses the opposite message. One is always more effective communicating a heavily weighted message by using both hands.

Voice:

She has a calm and cultured voice. Again, a good counterpoint to her message. (Do you think if Ms. Pelosi had a shrill, nasal or whiny voice that she would have gained the money or friends or votes with her attack message – I doubt it.) Actually, she still has a nice touch of an accent which adds the spice of her Italian American heritage in her communicating persona.

Pause:

And perhaps one of her most important technical communicating skills is her use of the pause. She is comfortable with the pause (which many public figures are not,) and so has no non-words. And she effectively uses the pause to collect her thoughts, and for dramatic effect.

Of course, this is just the communications side. The world of politics at the level Nancy Pelosi is now playing, and the world of business at the top levels, is a very complex and pressured environment that has a lot more than just the behavioral communications involved. Intelligence, strategy, tactics, timing, circumstance – all that and more comes into play.

But communications makes it happen.

Pelosi_triumph_2

The new House Speaker would not have gotten where she is – and be breaking the marble ceiling if she wasn’t one of the new master communicators.


Categories: Newsworthy

Tweet This  |  Permalink  |  Leave a Comment