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Archive for October, 2006

Communicate With Your Boss

Posted by Bert Decker   |   October 24th, 2006   |   5 Comments   |  Tweet This

Respect without ReluctancePrada

That should be the theme of communicating with your boss – at least in most situations.

On today’s flight to Chicago I was catching glimpses of The Devil Wears Prada. (Which, by the way, is a classic example of how pure body language communicates – was watching much of it without sound, and you can SEE the aloof and magisterial nature of Meryl Streep’s character. You don’t need the words, although if you just heard her tone you would still HEAR the aloof and magisterial. An example of a great actress communicating without needing words.)

Andy (played by Anne Hathaway) is a new and unsophisticated assistant of the powerful czar Miranda (Meryl Streep.) Yet from the start she showed respect (an essential) but was not reluctant to state her case (important if you want to get ahead and to influence.) She had her own style of forward lean, and had success on her own terms.

In my own case, I run a company where my son and daughter-in-law, Ben and Kelly, are officers and key players. Not an easy situation for them, since I founded the company as well. What makes it work is they both show respect without reluctance – each in his/her own and different ways, and that makes all the difference. It works, and it’s a smooth communication process that also stimulates creativity and new ideas

Some tips on how to effecitvely communicate with your boss:

  • Have an agenda. Always listen and check in with what the boss might want or lean towards, but always think “what would I do in this situation” and then state it (after a pause.)
  • Keep eye contact. There is no bigger giveaway of uncertainty than downcast eyes – particularly under pressure. Get in the habit of maintaining eye communication longer than you might normally with your boss – particularly in tense of confrontive situations. 5 to 10 seconds is good.
  • Think on your feet. You are there to communicate ideas, not just be silent and take it in (exceptions to this of course.) So have a POV (Point Of View) and take the initiative to express it creatively.
  • Pause. This is one of the most powerful communication skills in speaking, and selling. And that’s what we’re talking about here – but it is more important because you want your boss to take the lead. So pause – stop, look and listen – and then use the green light approach. Pausing also allows you think time to come up with that bright scintillating idea, and express it.
  • Be a peer. Perhaps not literally, but work on a relationship that has your boss respecting and soliciting your opinion. Be relevant and focused of course, but ‘act as if’ you are at the same level as your boss.
  • Vocal energy. Bosses love enthusiasm with a ‘can do’ attitude. Much of that can be communicated by your voice – even when you ‘can’t do.’

So, are you a boss, or are you the bossed? Either way, what are your tips on how one can be more effective.?


Categories: Communication Skills, Musings

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The Greatest Communicator

Posted by Bert Decker   |   October 12th, 2006   |   6 Comments   |  Tweet This

Rick Warren is a GREAT communicator. Now no one can be called The Greatest – at least no one Rick_harvardwho  is living today – but if there is one who could earn the label it is Rick, for he both speaks and writes at the highest level. That is rare indeed to conquer both mediums.

He has written the best seller of all time in The Purpose Driven Life. It has sold 30 million copies! and is still at the top of the best seller lists. He speaks many times each week, and when he speaks people listen. He has spoken at Harvard, in Congress and to the United Nations. From his preaching has grown one of the largest churches in the country – Saddleback Church in California is a phenomenon – and it just keeps on growing. But my purpose is not to laud him here – he more than anyone will say he does need nor seek fame or fortune – but to mention a few insights and teachings we can learn from someone at the peak of the communication mountaintop.

I had the privilege of experiencing the communications power of Rick a couple of days ago at a conference – he spoke in several sessions and did several interesting things. I won’t get into the content here since much was confidential or specific to the group, but it is what he did that is of interest in this post:

  • Rick_warrenOwning The Space – Rick Warren just "is." He never postures, does not give a speech in the usual sense, and has no affectations (except often wearing Hawaiian shirts, but it was a polo shirt this time.)  He just communicates and goes where the spirit leads him. (While being extremely focused.) For example, when he was introduced he immediately said, "It’s such a beautiful day it’s a shame to waste it – let’s take our chairs and go outside (next to the ocean.)" And 150 men picked up their chairs and sat in the sun and listened (with awe) to Rick speak without a microphone. (He has a great, natural, strong voice by the way.) Talk about owning the room as I mentioned in my last post
  • Celebrities vs. Heroes – Rick said we need fewer celebrities and more heroes. Celebrities sacrifice to gain success for themselves. Heroes sacrifice for others.
  • Get a Coach – He said you’ll never get so successful that you don’t need a coach. No successful person would think of not having a coach. (Look at athletes – all the pros have coaches, and they also get video feedback!) He also mentioned three coaches he has, who are his mentors. Everyone should have a mentor and be a mentor.
  • Quotes – Einstein said (paraphrased,) "You can be brilliant, but if you can’t explain it simply, it doesn’t matter how brilliant you are." And Alvin Toffler, "In a world of rapid change people need islands of stability."
  • Focus – The secret of a successful life is focus. (Thus The Purpose Driven Life of course.)
  • Persistence – A mushroom grows to maturity in 6 hours. An oak grows to maturity in 60 years. What do you want to be, a mushroom or an oak?
  • Also – no notes, no PowerPoints – but he kept everyone in rapt attention for two hours.

These snippets really don’t do him any kind of justice. Rick Warren is a complete communicator in the written and spoken word, and creates his own ‘Communication Experience.’ If you get the chance, experience him.


Categories: Communication Skills, Newsworthy

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Own Your Space

Posted by Bert Decker   |   October 11th, 2006   |   Leave a Comment   |  Tweet This

Stand_and_deliver_1This past weekend I was at a conference that had all the participants at about a dozen tables introducing themselves to the entire group. What a disparity!

Some were powerful, some insightful, some funny – and way too many were long and a bit dull. Typical.

But what I found interesting was how only about a third actually used the room – and owned their space. This is essential whether giving a short introduction or making a long presentation. It makes a difference in how people experience your communications as posture and movement is the base:

  • Own the Room – what the good communicators did was stand up and take the microphone and MOVE to a side of the room where they could see everyone, and vice versa. Far too many were in the middle of the room and were speaking in the round, but never turning around. So many people just saw his or her back. Not effective.
  • Pause until positioned – then many who did go to the side began talking as soon as they got up. Best to take the mike, move to position, then begin. That shows confidence and authority.
  • Stand and Deliver, but move – as in any presentation, it’s good to move. When we are excited, confident and enthused about our subject – our voice, face, hands and feet will show it. We are animated – after all if we aren’t excited about our subject, why should our listeners be even interested. And when you are introducing yourself, you should be excited.

Here’s more on the WEB for effective introductions.


Categories: Communication Skills

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Schwarzenegger Terminates The Treasurer

Posted by Bert Decker   |   October 7th, 2006   |   2 Comments   |  Tweet This

The Non-Great DebateDebate

A few minutes ago the single California Gubernatorial debate terminated, and with it terminated Phil Angelides chances to be elected Governor. The California State Treasurer is well behind in the polls, and he needed to make a STATEMENT to have any kind of a chance – and I don’t mean an intellectual statement. He needed to show force, power, and an ability to stand up to the ‘presence’ of Governor Arnold Schwarzenegger. He did not.

Why not? What can we learn…

First, let me say it is not the purpose of this space to talk about the "issues." Because debates are not about issues. For example, if any viewers (of which there were few since the baseball playoffs and college football were on competing channels) were given a test – could they score even 60% (which is failing) on what either candidate said on the questions they were asked about: education, taxes, spending, immigration, fuel crisis, transportation, homeland security, flooding, and values…

One of Phil’s problems was he continously went to facts and details, of which we remember very little and they make minimal difference in trust and believability. Phil Angelides after all is a treasurer, and acted like it – even saying at least three or four times how he "reduced the Treasurer’s office by 9%." (Who really cares – or if you are going to emphasize it at least it should be a number in double figures.)

So let’s get to the heart of the matter – who did we trust and like and if we were undecided who would we vote for. That will be primarily determined by unconscious behavioral cues, appealing to the First Brain or not. And Arnold wins hands down. Or perhaps more accurately Phil loses eyes down.

  • Eye Communication - if you think this is a and minor element of the outcome of this debate, think again. The primary determinant of confidence and trust in this ‘confrontation’ was where each of them looked. Arnold did OK, looking at Phil or Moderator Stan Statham most of the time. But the overriding downfall of Phil Angelides were his eyes – or more specifically where he was looking. He looked at the studio audience 90% of the time. And most importantly never confronted Arnold. When it was time for the direct questions to each other Arnold looks at Phil but Phil looks down and around an almost anywhere but at Arnold. It give away his insecurity – and whether it’s at the conscious or unconscious level in the viewer doesn’t matter. Phil cannot stand up to Arnold. Who would you vote for (if you were undecided.)?
  • Command - once again Arnold wins. He sat tall and gestured, acting like a governor, if not a terminator. Phil clasped his hands, pointed a bit, but was reserved. His saving grace was that he smiled a lot, acting as if he wasn’t behind the eight ball. And his voice was good – a draw as far as vocal energy goes, but that still says a lot for Arnold who still cannot pronounce Cal-ee-fornia right.
  • Quips - Arnold had a few of them. "You can stop that hype right there." And when he said, "I can tell by the joy I see in your eyes that you love to raise taxes," you could almost see Phil shrink up like the time Walter Mondale shriveled after Ronald Reagan said in that famous debate line, "I will not make age an issue of this campaign. I will not exploit for political purposes my opponents youth and inexperience." And when Phil made quips and asides they were as if he was trying to fit in, rather than win a debate, and an election.
  • Moderator Stan Strathan actually had the best line of all as he was trying to get them both to be succinct: "Your sentences are endless." Unfortunately, if you were watching you probably often wished you were on the baseball or football channel.

Apologies to those readers who are not in California to have seen this (and the biggest impact is not in the thousands who view the live event, but the millions who see the clips on the news, and read the articles about it), but I think it’s relevant to put a post up on this as both newsworthy and something we all can learn from and get insight.

What do you think?


Categories: Newsworthy

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Timing in Public Speaking

Posted by Bert Decker   |   October 1st, 2006   |   13 Comments   |  Tweet This

Timing_2Timing is critical to successfully communicating in the formal – public speaking – arena. Too many executives abuse the privilege of the listener’s ear. Even though they can often get away with it because their audiences often work for them and have to listen, they do it at their peril. Here’s why:

  • Meet the audience’s expectation. It’s not how much material you have, it’s what time do you have to deliver it. If you go beyond their expectation, people will begin looking at their watch – either overtly or covertly – for they will know you are long. And get distracted. Perhaps annoyed. Even if you are interesting.
  • Keep the audience’s attention. The attention span of an adult is 8 seconds. (The attention span of a child is 6 seconds BTW.) That doesn’t mean that you can only keep their attention for 8 seconds – it means means we can lose them in 8 seconds. But the longer you go, the more difficult it becomes – keep time on your side.
  • Honor people’s time. Everyone’s busy, and unconsciously we resent it when someone uses our time beyond what we expect. Even if a speaker is good, it’s not as if the listener has nothing else to do with their time but sit and listen to them.

Other Timing Factors:

  • Rehearsal time is shorter than real time. A good rule of thumb is that your rehearsal time will be about 75% of your actual speaking time. We tend to add things when we are live, and actually speed up our pace in rehearsing. Our mind does it to us, and this is even when we are experienced at speaking and rehearsing.
  • We go long at the start, rush the end. I’m not sure why, but even the experienced do this. I think it may be because unconsciously we aren’t sure we’ll have all the content to fill all that time, and we are slow getting started. So we run out of time, leaving our best material to be rushed. Start off with a bang, not a whimper – hit the ground running.
  • Use a clock, but don’t look at your watch. There is a famous incident when George Bush Sr.  was debating Bill Clinton and losing badly, and twice he looked at his watch. I doubt if he wanted to know the time, he just wanted it to be done – and he communicated that fact to the nationwide television audience. Whenever you look at your watch, the listener wants to look at his or her watch too – why distract them. Be sure to have a timepiece – I always use a large faced digital clock (not analog – you want to immediately grasp the numbers) that you can placeClock on the lectern or table next to your notes or computer. Or take off your watch and put it where you can see it. Or use the clock in the back of the hall or meeting room if it’s there. But be sure to stay on time – only you need to know when you are checking your time.
  • Timing in humor. I know many have looked up this post to see how to use timing in your humor. I’d tell you but I’m not funny.

What are your timing tips and methods – or questions?


Categories: Communication Skills

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